Are you a Senior Customer Solution Specialist passionate about operational efficiency? If so, this opportunity could be for you! Join us at B. Braun Korea, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare! 
As a Senior Customer Solution Specialist at B. Braun you will play a vital role in….
 
Your key responsibilities:

• Manage customer order intake and support end-to-end order processing to meet customer requested delivery dates.
• Maintain a high level of order accuracy and take ownership of daily customer solution operations.
• Provide professional support to internal and external customers, including timely communication on urgent orders and backorders.
• Monitor electronic orders, customer queries, credits, and related follow-up actions in line with customer solution processes.
• Correct, process, and report business data from ERP systems, including master databases and historical reports.
• Proactively recommend process improvements to the customer Solution manager.

What you will bring to the team: 

Education

• 4 years university degree

Experience

• At least 5 years working experiences as a customer service or relevant filed may have full understanding about order to cash flow
• Strong customer-service mindset with the ability to support both internal and external customers professionally.
• Solid understanding of order-to-cash processes based on customer service or relevant working experience.
• High attention to detail, accuracy, and accountability in daily operations.
• Effective communication skills, including the ability to work with different levels of stakeholders.
• Collaborative team-player attitude, while also being able to work independently and manage multiple tasks.
• Positive, self-motivated, and change-ready mindset with a continuous improvement approach.
• Experience in medical devices, pharmaceuticals, or UDI-related work as an added advantage.

What sets B. Braun apart?
B. Braun Korea is a leader in medical technology and healthcare solutions, established in 1990 and headquartered in Seoul. We are dedicated to enhancing patient care through innovation and excellence, offering products and systems for anaesthesia, intensive care, cardiology, extracorporeal blood treatment and surgeries.  
B. Braun embraces continuous improvement and innovation and is driven by a corporate philosophy of ‘Sharing Expertise’.  We foster a culture of trust and collaboration, ensuring compliance with the highest ethical standards. This is an excellent opportunity to gain hands-on experience, contribute to impactful projects in the healthcare industry and join our shared vision – to protect and improve the health of people around the world. 
 
What can we offer you?  

• Flexible work arrangements and option to work from home. 
• Flexible Benefit Allowance (Welfare Card)
• Support for communication expenses.
• Birthday gift certificates.
• Provision of health check-ups.
• Congratulatory expenses and vacations.
• Children's tuition (high school, university)
• Long service awards. 

What’s next? 
Once you click on the link to Apply, you will be directed to update your personal information and submit your CV. Our Talent Acquisition team will carefully review your application, and if you pass the CV screening you will be invited for the first interview. We ask you to conduct two interviews, one in person and one remotely. If you stand out and meet our requirements, we will present you with an offer and guide you through our seamless onboarding process. Join us and be part of something extraordinary!  
We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are. To find out more about our commitment to diversity click here  
Check us out on Social Media!   
  
B. Braun Group LinkedIn  
B. Braun Group YouTube  
 
To find out more about B. Braun Korea just click here