[Operation Support Administrator] 

• Provided technical support to local and roaming users 
• Deployed, maintained, and troubleshoot desktops, laptops, printers, PDA and others. 
• Assisted to install, maintain and troubleshoot Windows servers 
• Provided support in system testing to ensure hardware and software run smoothly 
• Diagnosed issues, identified causes, and resolved, or liaised with relevant vendors on repair and maintenance of computers, servers and related equipment 
• Monitored system and server operations, service log and handle system support requests 
• Monitored file usages and storage status in server and coordinated with users to free up space 
• Maintained good condition of server room and computer facilities 
• Software: Windows, Windows Server, O365(MS teams, SharePoints and onedrive etc).

 
 [Infrastructure management] 

• Implement and maintain servers including network(WIFI, WAN.) 
• Hardware lifecycle management (servers, network, computers, etc.). 
• Client computers/devices management and troubleshooting. 

 
[Vendor management] 

• Service management. 

[Technical skills] 

• Effective communication skills a must 
• Ability to work productively in a matrix environment 
• Strong team player with the ability to work in project and production support models with a diverse group of individuals across multiple departments and the locations 
• Strong documentation skills for project and production support life cycle projects and tasks 
• Strong problem identification and solving skill set 
• Partnering with the business and Operations in identifying and prioritizing competing requests in order to provide the maximum value to the business 
• Other tasks assigned by your superior  

We Are Looking For:

• Degree in Computer Science, Information Technology or related discipline preferred 
• 1 - 3 years of relevant experience 
• Good command of written and spoken English, and Native Level Korean 
• Proactive to users: communicate with users to find out their needs and to get feedback for newly implemented or existing system 
• Innovative on technology and proactive on user communication/project management. 
• Keep studying and updating latest technologies; application, hardware (server, network devices, etc.) and business, etc. 
• Mandatory to possess Driver's license
• Available for warehouse visits