Assistant Manager, E-Commerce Operations, reporting to Teamhead of E-commerce, has the primary objective to support day-to-day e-commerce operations & sales to reach the ambitious target via different channels and guarantee to provide consumer experiences via PUMA e-commerce channel

• [Task 1] : E-commerce Operation & Function Development (30%)
  - Work with different parties to ensure a smooth process of order fulfilment, packaging, and delivery
  - Coordinate & issue tickets for reporting website bugs and enhancements
  - Implementation of both global and local E-commerce initiatives and conduct UAT 
  - Ensure service availability of customer support
  - Manage and create personalized ordering experience for consumers
  - Operational excellence: logistic, customer services, IT, finance, etc. by collaborating with related partners
  - Enhance E-commerce channel features to maximize consumers’ experience
  
  
• [Task 2] : Data & Analytics (20%)
  - Work closely with CS & IT team to enrich consumers' data and leverage the data power
  - Based on the data, to work out CRM campaigns with E-com MKT team
  - KPIs, report setup & follow up
  - Basic web analytics
  
  
• [Task 3] : Stakeholder & Project Coordination (30%)
  - Align with global and APAC e-commerce teams to localise and execute initiatives for the Korean market
  - Manage vendor and agency relationships related to platform, fulfilment, and digital services
  - Prepare operational updates and performance summaries for team leadership and HQ reporting
  
  
• [Task 4] : Trouble Shooting (20%)
  -  Coordinate & issue tickets for reporting website bugs and enhancements

• Education : Bachelor’s degree
• Professional : 8-10 years of E-Commerce experience in FMCG industry
• IT Skills : Experience with aggregator tool (SFSS, EC monitor), Excel (Advanced), Power BI Experience with Google Analytics a plus.
• Language Skills : Advanced English
  - Participate in global meetings
  - Prepare and deliver business emails and reports in English
  - Collaborate with overseas teams on cross-functional projects
  - Conduct presentations and communicate effectively in English
• Competencies
  - Extreme attention to detail
  - Ability to work independently on assigned tasks as well as accept direction on given assignment
  - Must be flexible and have the ability to effectively prioritize multiple tasks in a fast-paced retail environment
• Functional Skills :
  - A comprehensive understanding of the logistics systems
  - Experience in end-to-end process management
  - Excellent communication skills
  - Strong problem-solving skills
  - Solid troubleshooting skills
  - Familiarity with leading ecommerce platforms
  - Good leadership and people management skills
  - Strong negotiation skill