PURPOSE OF THE JOB
 

• To enhance the capabilities of Beauty Consultants through effective training on products, selling techniques, service, and brand values.
• To plan and execute annual training activities in a timely and efficient manner to support retail performance and customer experience.
• To provide field coaching and development support for new and existing Beauty Consultants.

 
RESPONSIBILITIES 
 
In this capacity, your duties will be as follows:
 
Training Planning

• Develop and implement annual training plan aligned with business priorities.
• Identify training needs based on product launches, business strategy, and field observations.
• Prepare and localize training materials and manuals.

 
Training Delivery

• Deliver onboarding, product, sales, and service training for new and existing Beauty Consultants.
• Conduct product launch and campaign-related training sessions.
• Execute training modules and ensure timely rollout.

 
Field Coaching

• Conduct regular in-store coaching and follow-up.
• Assess individual capability gaps and recommend development actions.
• Reinforce practical selling skills, consultation, and customer service at POS level.

 
Communication & Collaboration

• Communicate brand values and key messages effectively.
• Motivate Beauty Consultants and encourage continuous learning.
• Work closely with Sales, Marketing, and E-commerce teams on training needs and priorities.

 
Administration & Reporting

• Track training completion and maintain training records.
• Measure training effectiveness and provide feedback/reporting.
• Support translation, training documentation, and ad hoc team projects.

PROFILE
 

• 5–7 years of experience in training or retail sales within beauty, luxury, or consumer industry.
• Good knowledge of cosmetics, retail selling, and customer service.
• Strong presentation, coaching, and communication skills.
• Fluent in Korean and English.
• Proficient in Microsoft Office.
• Proactive, organized, and field-oriented.