Job Summary:
As our MES Support engineer you are responsible for providing technical support. You will oversee the troubleshooting and maintenance for the Manufacturing Execution System (MES) within the organization. Your role involves diagnosing and resolving technical issues, ensuring system integrity, and collaborating with cross-functional teams to optimize MES performance.
A Manufacturing Execution System (MES) Specialist Engineer focuses on designing, implementing, and optimizing MES solutions that bridge shop-floor operations with enterprise systems (ERP, PLM).

Responsibilities
1. Business Analysis & Requirements Translation

• Gather requirements from manufacturing stakeholders (operations, process engineering, quality, supply chain)
• Translate business/user requirements into functional specifications and technical designs
• Develop and maintain:
  • Business Requirement Documents (BRD)
  • Functional Requirement Specifications (FRS)
  • User stories, use cases, and process flows
• Perform AS-IS / TO-BE gap analysis and solution definition
• Facilitate stakeholder workshops and drive alignment across business and IT
• Define acceptance criteria and lead/support User Acceptance Testing (UAT)

2. MES Functional Design

• Translate requirements into MES functional configurations:
  • Workflows, routing, and WIP tracking
  • Genealogy and full traceability models
  • Data collection plans and validation rules
• Define functional logic and system behavior prior to implementation
• Ensure scalability and maintainability of MES solutions

3. MES Implementation & Configuration

• Deploy and configure MES platforms 
• Customize workflows, data collection, and production execution logic
• Lead/support:
  • Functional Testing, Integration Testing
  • User Acceptance Testing (UAT)
  • Deployment and change management
• Ensure full traceability from requirements → implementation → validation

4. System Integration & Architecture

• Design and map end-to-end business processes across systems:
  • MES ↔ ERP, PLM, SPC, SCADA, equipment/automation systems
• Define data models, data flows, and interface specifications
• Ensure alignment with enterprise architecture and integration standards
• Support MES API utilization for automation and external system integration

5. Process & Manufacturing Optimization

• Analyze manufacturing workflows to improve:
  • Quality, yield, throughput, and traceability
• Challenge existing processes and drive continuous improvement
• Implement Industry 4.0 / Digital Manufacturing strategies
• Collaborate cross-functionally to standardize MES best practices

6. Data & Analytics

• Develop and support:
  • Production dashboards and reports
  • KPIs (OEE, cycle time, downtime, yield)
• Enable data-driven decision-making on the shop floor
• Support users in extracting and analyzing data from SQL-based systems

7. Support, Operations & Troubleshooting

• Provide L2/L3 MES support in high-availability production environments
• Diagnose and resolve system and transaction issues
• Conduct root cause analysis and implement corrective actions
• Provide helpdesk support for production issues and MES-related incidents
• Deliver user training and ongoing system support

8. MES Administration & Master Data Management

• Manage MES master data: Products, materials, equipment, locations
• Administer user access, roles, and security policies
• Ensure data integrity and governance within MES
• Maintain system configurations and operational stability

 
9. Automation, Scripting & Technical Support

• Develop scripts, SQL queries, and lightweight programs for 
  • Data extraction and reporting
  • Data integration between systems
• Support equipment/automation teams in MES integration (API usage, data exchange)
• Work with engineering teams on: Setup Parameter Data Collection and interface data collection to SPC and define the control limit & actions.

10. Compliance & Traceability

• Ensure MES solutions meet regulatory and industry standards:
  • ISO, semiconductor traceability, audit requirements
• Maintain end-to-end product genealogy and audit readiness

Qualifications:

• Bachelor’s degree (minimum) in Computer Science, Engineering, or related technical field
• Strong written and verbal communication skills in English
• Typically 6–10+ years of experience in MES implementation and support within manufacturing environments
• Proven experience supporting high-volume, high-availability production operations
• Experience across industries such as semiconductor, battery, automotive, or electronics manufacturing
• Strong Subject Matter Expert (SME) across MES and manufacturing processes and system integration
• Key bridge between business, operations, and technical teams
• Drive standardization, scalability, and long-term MES strategy
• Strong business analysis skills and ability to translate requirements into functional and technical solutions
• Proven strong problem-solving skills & critical thinking.
• Proven experience in MES configuration, troubleshooting, and production support
• Fluent in SQL; experience with C#, Python, and REST API integrations
• Excellent Communication and across-functional collaboration skills.