eCommerce Key Account Manager

서울 강남 국내영업, 판매세일즈 2026.09.11 ~ 채용시

Tasks

Position: eCommerce Key Account Manager
Location: Seoul, Korea
Reporting to: E-Commerce Lead

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission: to bring health in people's hands by making self-care as simple as it should be for over half a billion consumers worldwide.

At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers.

Headquartered in France, Opella is the proud maker of many of the world's most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan. B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet.

Find out more about our mission to bring health in your hands at www.opella.com .

The Role:

We are looking for an eCommerce Key Account Manager to join our Korea CHC team and help drive sustainable growth across our strategic online channels. This role is ideal for a commercially driven candidate who combines eCommerce experience with strong customer management, trade execution, and cross-functional collaboration skills, and who has the potential to grow into broader eCommerce leadership over time.

The eCommerce Key Account Manager will manage Korea CHC's key eCommerce business in partnership with KBN, our distributor partner. The role will cover Coupang as the main strategic channel and marketplace platforms as sub-channels, with responsibility for end-to-end customer and channel development.

In this role, you will develop existing and new customer opportunities through strong market understanding, disciplined execution, and close collaboration with internal and external stakeholders. Key responsibilities include:

Working with KBN and key customers to develop channel plans and execute them with operational excellence
Developing the annual business plan for Coupang and marketplace channels in partnership with KBN, ensuring alignment with company objectives
Managing promotional budgets effectively to maximize channel growth and return on investment

You will work closely with Trade Marketing, Marketing, Sales, Supply, Finance, and other internal stakeholders to ensure seamless execution and delivery of business objectives.

Role Responsibilities

You will build and manage the business across Coupang and marketplace channels by:

Managing the overall eCommerce business with KBN as distributor partner, covering Coupang as the main channel and marketplace platforms as sub-channels
Driving account-level sales growth, promotion execution, assortment management, and operational excellence across Coupang and marketplace channels
Developing channel-specific plans to strengthen online sales fundamentals, including pricing, availability, visibility, content quality, and promotional effectiveness
Building joint business plans and strong customer relationships to deliver company objectives across sales fundamentals, sales, budget, market share, and new product development
Developing and implementing account-specific promotion plans in coordination with customers, KBN, and internal teams
Enhancing consumer experience and brand presence by strengthening online execution and making timely, commercially sound decisions in a dynamic market environment
Leading customer negotiations and optimizing account budgets to achieve channel financial objectives
Safeguarding company assets and managing day-to-day business operations, including forecasting, order management, delivery coordination, and performance analysis
Delivering superior online execution and channel presence across Coupang and marketplace customers
Continuously developing personal capability and sharing expertise with others to support business results and build organizational capability

Requirements

About You & Key Criteria:

Minimum 6 years of experience in Sales, Key Account Management, Retail Marketing, or Trade Marketing within FMCG or Consumer Healthcare. Manager/Senior Manager-level candidates typically bring 7-10 years of relevant experience.
eCommerce experience is required, with offline KAM and/or Trade Marketing experience preferred
Experience in Korea-based customer-facing sales, KAM, or Trade Marketing roles is preferred, particularly in fast-paced retail or eCommerce environments requiring strong execution discipline and stakeholder management under tight timelines
Strong customer business planning capabilities, including JBP, promotion planning, budget management, forecasting, and performance analysis
Strong communication and stakeholder management skills, with the ability to align internal and external cross-functional teams and deliver against tight timelines
Demonstrated leadership potential, with the ability to act as a strong successor candidate for broader eCommerce channel management responsibilities over time
Self-motivated, proactive, positive, and mature team player with strong customer negotiation capability
Fluent verbal and written communication skills in both Korean and English
Proficient in Microsoft Office, with strong Excel and PowerPoint skills preferred

Information

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대리.과장.5년 이상

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Company

Sanofi CHC

외국계기업 제약바이오

서울특별시 서초구 반포대로 235(반포동, 반포동호피스빌딩 1)

https://www.sanofi.com/en/your-health/consumer-healthcare

산오피의 시판약(OTC 의약품) 사업을 담당하는 산오피 컨슈머 헬스케어에서는 전 세계 수억 명의 소비자로부터 신뢰받고 사랑받는 브랜드를 구축하고 있습니다. 우리의 사명은 개인과 지역사회에 더 나은 셀프 케어를 제공하는 동시에, 더 건강한 지구 환경에 기여하는 것입니다. 우리는 사업과 직원의 사명에 맞추어 지속 가능성의 관점을 사업에 통합하고, 사회와 환경 양면에서 책임 있는 사업 운영을 실천함으로써 세상에 기여할 수 있는 존재가 되도록 노력하고 있습니다. 이를 위해 앞으로의 사업을 책임지고, 세계 최고의 FMCH 기업(Fast-Moving Consumer Health, 빠르게 변화하는 컨슈머 헬스케어 업계에서 활동하는 기업을 의미)으로 가는 길을 함께 걸어갈 인재가 필요합니다.

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