실리콘밸리에 본사를 둔 글로벌 클라우드 /Software as a Service (Saas) 회사인 Veeva는 헬스케어, 제약바이오 시장에서 독보적인 위치를 차지하고 있습니다. 비바의 미션은 업계 최고의 소프트웨어, 데이터 및 Analytics을 구축하여 생명과학 회사들이 필요한 환자에게 치료 및 의약품을 보다 신속하게 제공할 수 있도록 하는 것입니다. 포춘지에서 세계에서 가장 빠르게 성장하는 회사 중 하나로 선정되었으며 세계적인 제약바이오 회사들과 함께 일하고 있습니다. 

Veeva에서 APAC Safety business를 이끌 인재를 모십니다.

#PV #Pharmacovigilance #Life Science #Technology 

자세한 내용은 하단을 참고해 주시고, 지원에 관심 있으신 분들은 링크를 통해 지원 부탁드립니다. (이메일 지원불가) 

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality products and services. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement.

We’re seeking a driven Quality expert who thrives in a customer-facing environment. The role requires a strong communicator with a passion for building enduring, trusted relationships with key decision-makers, and a collaborative spirit for working in a cross-functional enforcement to improve the overall customer experience.

What You’ll Do

• Support Key customers post-implementation with Veeva Quality applications
• Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challenges
• Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs
• Lead meetings with customers to demonstrate success and identify additional opportunities to add value
• Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs
• Lead Quality CSM events (eg: educational session, in person User Group Meetings, online communities) to facilitate customer to customer or customer to Veeva connections for collaboration opportunities and industry learning
• Communicate product release information and roadmaps, translating complex technical information into clear, understandable insights for diverse customer audiences.

• 7+ years of experience in Quality within life science industry
• Experience working with or in pharmaceutical or CRO companies
• Customer-facing consulting experience
• Experience managing relationships with key decision makers and application owners
• Excellent written and verbal communication skills in both Korean and English.
• Ability to travel up to 25%

Nice to Have

• 7+ years of working in software, or consulting
• Saas/ Cloud Experience in the management of Quality
• Experience working with Veeva Vault

Perks & Benefits

• Health & Wellness programs
• Veeva Giving (financial Contributions for the societal causes you’re passionate about)

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.