[한국 스트라이커 소개]
스트라이커는 전세계 100여개 이상의 국가에 최첨단 의료제품과 서비스를 제공하는 글로벌 헬스케어 회사로 한국 스트라이커는 최첨단 인공관절 수술 로봇인 마코(Mako)를 비롯하여 정형외과, 내과, 외과, 신경외과 등의 의료 분야에 혁신적이고 다양한 제품과 서비스를 제공하고 있는 세계적인 의료기기 회사의 한국 법인입니다.
한국 스트라이커는1989년 한국 진출 이후 최첨단 인공관절 수술 로봇인 마코를 비롯한 혁신적인 의료기기와 서비스를 정형외과, 내과, 신경외과에 이르는 주요 의료 분야에 공급해 오고 있습니다. 한국 스트라이커는 우수한 제품과 서비스를 시장에 도입함으로써 환자들의 빠른 쾌유를 돕는 동시에 의료전문가와 국내 의료시장의 성장과 발전에 기여하기 위해 최선을 다하고 있습니다.

About the Role

Job Description
* 본 포지션은 송파구 문정동 사무실에서 근무시게 됩니다 *

The Technical Service Coordinator supports the daily operations of the Technical Service team in Korea by managing service requests, coordinating spare part management and loaner management, handling documentation, and facilitating communication with customers and internal stakeholders. This role plays a critical part in ensuring seamless service delivery, operational efficiency, and a positive customer experience.Essential duties & responsibilities:

A. Service Operations Support

1. Register and manage service requests (calls) in CRM/ERP systems

2. Coordinate equipment repair and maintenance requests

3. Verify warranty and service contract status and update systems accordingly

B. Parts & Logistics Administration

1. Handle spare parts ordering, receiving, and inventory management

2. Process RMA (Return Material Authorization) and communicate with regional/global teams

3. Monitor monthly parts expenses and prepare cost summaries

4. Collaborate with Log

5. Ops and vendors to track logistics and shipment progress

C. Documentation & Compliance

1. Maintain service-related documentation in accordance with ISO and internal quality standards

2. Archive maintenance and inspection records for regulatory and audit readiness

3. Prepare periodic service KPI reports (e.g., TAT, FSR completion, call volume)Support internal and external audit preparation

D. Customer & Internal Communication

1. Handle customer inquiries related to service status, Spare part readiness, and loaners.

2. Communicate effectively with Sales, Customer Service, Finance, and other cross-functional teams

3. Manage customer complaints, track progress, and support escalation when necessary

Qualifications & experience:

• Associate degree or higher, or equivalent relevant experience
• Minimum 1 year of experience in administration, coordination, or operations is preferred
• Strong proficiency in MS Office (Excel, Outlook)Basic English communication skills (email, documentation)Detail-oriented with strong documentation and data management skills
• Familiarity with SAP, Oracle, Salesforce (Field Service modules)Strong multitasking capabilities in a fast-paced environment
• Excellent communication and customer service mindset