Main role description
(in a few lines)
In this continuous growing and dynamic context for Online, E-Business Operations specialist will ensure the efficiency of the day-to-day operational activities in the Market and will become the key connector between our online retail boutiques (Web, CRC, Omnichannel) and several other departments. Working as key element of the team, he/she will establish the excellence of our services and lead new roads to the clients, driving continuous improvements of our operations.

Manage the eBusiness systems & flows
Understand the key systems (ERP, Middleware,…) used on daily basis to manage and fulfill online orders in order to identify frictions and any enhancements needed escalate & discuss evolutions needs with the Region
Implement & iterate the business rules in line with HQ Guidelines
When business rules need to be adapted to reflect the changing client behaviors and delighters, propose evolutions and discuss with the Region
Manage the implementation of new processes and systems as a systems (SAP) key user

Guarantee the execution of all eBusiness services in the Market
Build a relationship with all key stakeholders and internal partnerships (logistics, retail, supply chain, etc) to ensure good communication, smooth processes and efficiency gains 
Ensure the setup and availability of components needed to fulfill the orders (stock, consumables, services e.g. engraving, etc.) 
Manage arbitration for online order stock requests locally, liaising with internal and external partners to guarantee correct order fulfilment (boutiques, Supply Chain, logistics…) escalate to Region if conflict arise

New Project Support & Engagement
Execution of New project KUT, UAT test for launch and communicate with Regional team to solving the issue and know update of market status.
Participate the OPEX initiative meeting and Share the Market demand and Best practice

To know
Minimum 3~5 years of experience in an E-Business Operation (Luxury / consulting / retail is a plus)
Bachelor’s degree
Experience or strong motivation to learn enterprise IT system knowledge(SAP)
Proficient in SAP and Excel query skillset and adaptable to running different systems.
Strong business process understanding(client information management, order processing, etc..)
Problem-solver, service and result oriented, organized, proactive and team player
Constant “Can-do” attitude
Excellent communication skill in Korean and English 

Key competencies
Realigns daily priorities to the Maison strategy.
Faces issues to solve them successfully.
Builds trusting and sustainable relationships across the value chain.
Balances mid-term (6 - 18 months) view with day-to-day activities.
Shows initiative, ownership, and commitment.