1) SUMMARY OF POSITION 
Responsible for providing end-to-end HR support to all office and boutique employees.
Acts as the primary HR contact throughout the employee lifecycle, ensuring timely follow up, consistent HR practices, strong employee engagement and compliance with Korean labor regulations. 
Payroll processing is outsourced; this role supervises the provider, validates payroll data and ensures accurate and timely payment. The position also oversees day-to-day office administration. 

2) KEY OBJECTIVES 
• Provide consistent, responsive and trusted HR support to all office and boutique employees. 
• Maintain close follow-up with employees and managers, identifying and addressing people-related matters promptly. 
• Ensure accurate and compliant employee administration across the full employment lifecycle. 
• Supervise outsourced payroll and benefits processes with strong validation and internal controls. 
• Maintain an efficient, well-organized and employee-friendly office environment. 

3) ACTIVITIES EMPLOYEE SUPPORT & RELATIONS 
• Serve as the primary HR contact for all office and boutique employees. 
• Maintain regular communication with employees and provide timely follow-up on HR-related matters. 
• Support managers in employee relations, attendance, conduct, performance and team-management matters. 
• Conduct regular boutique visits and employee check-ins to understand field concerns and working conditions. 
• Manage employee grievances, disciplinary matters and workplace conflicts fairly, consistently and confidentially. 
• Monitor employee engagement and retention risks and recommend appropriate actions to management. 

4) EMPLOYEE LIFECYCLE & ADMINISTRATION 
• Manage onboarding, probation reviews, transfers, promotions and offboarding. 
• Prepare and maintain employment contracts, HR letters, employee files and personnel records. 
• Monitor leave, attendance, working hours and other employment-related records. 
• Conduct exit interviews and identify recurring organizational or retention issues. 

RECRUITMENT & WORKFORCE PLANNING
• Coordinate recruitment for office and boutique positions with hiring managers and external recruiters. 
• Manage job postings, candidate screening, interviews, reference checks and offer preparation. 
• Monitor headcount against approved organization plans and personnel budgets. 
• Support succession planning and internal development, particularly for boutique-management positions.

PAYROLL & BENEFITS SUPERVISION
• Act as the main contact for the external payroll service provider. 
• Submit and verify monthly payroll inputs, including new hires, resignations, salary changes, incentives, overtime, leave and deductions. 
• Review payroll calculations before final approval and ensure accurate and timely payment. 
• Coordinate statutory benefits, social insurance, severance and year-end tax settlement with the external provider. 
• Maintain accurate payroll and benefit records, respond to employee inquiries and resolve discrepancies with the external provider. 

PERFORMANCE, LEARNING & ENGAGEMENT
• Coordinate annual performance reviews, salary reviews and promotion processes. 
• Support managers in setting objectives, providing feedback and addressing performance issues. 
• Coordinate employee training, development and engagement activities with relevant departments. 
• Promote a respectful, collaborative and performance-driven company culture. HR COMPLIANCE & REPORTING 
• Ensure compliance with Korean labor laws, employment regulations and internal policies. 
• Maintain and update HR policies, employee handbooks and internal procedures. 
• Coordinate with external labor consultants or legal advisers when required. 
• Prepare regular HR reports covering headcount, turnover, recruitment, attendance and personnel costs. 
• Support regional and global HR reporting, HR-system administration and HR audits. OFFICE ADMINISTRATION 
• Oversee the smooth day-to-day operation of the Korea office. 
• Manage office supplies, facilities, vendors, building management and general office services. 
• Coordinate company insurance, employee welfare programs and mandatory workplace requirements. 
• Support company meetings, internal events and employee-engagement activities. 
• Manage administrative contracts and expenses within the approved budget. INTERNAL COMMUNICATION 
• Maintain close communication with the Managing Director, department heads, HQ HR and relevant headquarters teams. 
• Communicate HR policies, organizational changes and key employee information clearly and consistently. 
• Handle all employee and payroll information with strict confidentiality and sound judgment.