1. Daily Operations

• Manage day-to-day operational activities for our website.
• Ensure smooth execution of online business processes and timely resolution of operational issues.
• Coordinate across relevant teams to address business-impacting issues.

2. Product, Promotion & Pricing Operations

• Support promotion setup and ongoing promotional updates.
• Manage product setup and updates, including NPI, CTO and MTM related activities.
• Monitor product listings, pricing accuracy and configuration/setup issues.
• Work with Product/4P and Pricing teams to resolve pricing and product-listing issues.

3. IT & System Operations

• Coordinate operational requirements and issues with IT and Operations teams.
• Follow up on GTAP IT projects, system enhancements and outstanding tickets.
• Track system-related issues through resolution and communicate progress to relevant stakeholders.

4. Order & Payment Operations

• Manage and coordinate resolution of escalated order and payment issues.
• Work with relevant teams including ISR/PS, KCP, HTK Cash/Order and other stakeholders.
• Drive cross-functional follow-up to minimize disruption to customers and online operations.

5. Distribution Center & Logistics Operations

• Support DC management, including BTP stock management, DC audits and operational coordination.
• Manage return-unit resale and DOA-related operations.
• Coordinate with freight forwarders, logistics partners, Shinhan DC and PS teams on fulfillment and operational issues.

6. Customer Experience & Post-Sales

• Support customer experience and post-sales operational activities.
• Coordinate with Customer Care, Korea consumer agency, IT project teams, Shinhan and other relevant stakeholders.
• Facilitate resolution of customer-impacting operational issues.

7. Tax & Finance Operations

• Support issuance of advance tax invoices and weekly manual tax invoices.
• Coordinate tax-related operational issues with the local Finance team.
• Ensure required tax-related activities are executed accurately and on time.

8. Reporting & Stakeholder Management

• Prepare regular operational reporting and business updates.
• Maintain effective communication with local leadership and key stakeholders.
• Coordinate with both global and local teams, including IT, 4P, Operations, Finance, Customer Care, Service Center, KCP and ISMS.

Required / Preferred Experience

• Experience in eCommerce operations, digital commerce, web operations, order management or online retail operations.
• Strong understanding of end-to-end eCommerce processes covering product, pricing, promotions, orders, payments, fulfillment and post-sales.
• Experience coordinating across multiple functions and external partners.
• Strong operational issue-management and follow-through capabilities.
• Comfortable managing multiple operational workstreams simultaneously.
• Strong communication, stakeholder-management and problem-solving skills.
• Detail-oriented with a high level of ownership and execution discipline.
• Experience working in a multinational or matrix organization is preferred.
• Knowledge of the Korean eCommerce environment and local operational requirements would be advantageous.

[근무조건]
고용형태 : 퍼솔코리아 소속의 파견계약직 (1년 + 1년 / 최대 2년)
근무위치 : 지하철 2호선 역삼역 도보 2~3분 거리
근무시간 : 오전9시 ~ 오후6시 (재택근무 병행)
급여조건 : 희망연봉 기재