[회사설명]
외국계 럭셔리 브랜드

[모집부문]
[Luxury Jewelry]CRM Manager

[담당업무]
Lead the development and institutionalization of a customer-centric CRM culture across the organization. Define strategic direction and ensure execution excellence to enhance loyalty, retention, acquisition, and customer value, maximizing ROI through an optimized mix of relational and promotional initiatives.

• Define and lead the CRM strategic roadmap, ensuring alignment with business objectives and customer lifecycle priorities across markets and channels.
• Oversee the design and optimization of One-to-One and One-to-Many communication journeys, leveraging customer insights, segmentation, and predictive models.
• Own CRM program governance are aligned with brand vision, customer experience standards, and cost-efficiency targets.
• Drive end-to-end VIP gifting strategy and Lead CRM capability
• Manage CRM analytics and reporting, partnering with central BI/IT teams.
• Continuously assess CRM performance and Lead the team of client insight & clienteling.

[자격요건]
• At least 13 years’ experience in CRM or retail in the prestige consumer goods industry, preferably cosmetics, fashion, or jewelry
• Experience with Salesforce and SAP preferred
• Excellent analytical skills and proficiency in data analysis tools and techniques.
• Knowledge of statistics tools, data analysis, CRM systems
• Experience in luxury, fashion or high-end retail preferred
• Strong verbal and written communication skills in both Korean and English

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＊직급
[차장급]