Client Development Strategies & Platform :
 • Build client strategies and define action plans to improve the recruitment and onboarding of new clients. Support stores for client development & acquisition initiative. Partner with retail team to increase business opportunities, drive client loyalty and increase client spend and purchase frequency. Work closely with CRM team to communicate clienteling KPIs and align market activities to meet and exceed established goals. 
• Set yearly clienteling goals and ensure follow up of key KPIs through actionable dashboard/ reports. 
• Partner with CRM team to manage and refine the retail clienteling program and establish KPIs. 
• Identify and develop high-potential clients, raising Korea's overall retention and liaise with CRM team to maximize client opportunities for all special events including local and global, and generate key learnings. 
• Work with Retail Area Managers to leverage on multi-channel communications to increase traffics. 
• Work to increase customer data capture necessary to support clienteling activities. 
 
CRM & Analytics :
• Conduct useful client analysis that will allow Store team to create the client journey and reach the right clients for the right occasion. Page 2 
• Define relevant initiatives to acquire new data and share the insights to retail team reviewing in-store activation and events to measure the ROl of each action. 
• Manage the client database: ensure the accuracy and quality in data capture in the region. Set objectives on quantitative and qualitative data collection. 

Communication & Training : 
• Establish a framework for sharing clienteling updates and receiving the feedback from retail and store leadership team to enhance and prioritize clienteling activities.
• Create exciting communications and supporting materials that reinforce clienteling behaviors. 
• Roll out client development ambassador program to enhance the client development

• 10+ years' experience in CE / CRM / Clienteling in the luxury retail or hospitality 
• Experience in producing / conducting high-level customer analysis and interpretation 
• Effective communication skills with both management and retail store staffs 
• Demonstrated ability to collaborate productively and ability to lead and influence in a team environment 
• Agile and with an entrepreneurial spirit, finding innovative approaches and solutions to the challenges of this role