Mission
To provide consistent operational and administrative support to the High-End Business (HEB) Team to ensure smooth execution of the HEB business plan, CRM activities, and client programs. The role focuses on supporting the HEB Manager through accurate data management, cross-functional coordination, and strong attention to detail.

ESSENTIAL DUTIES & KEY RESPONSIBILITIES
 
I. CRM Planning and Execution: 

• Support the execution of HEB CRM strategies in alignment with team KPI targets.
• Prepare and analyze CRM data, client segmentation, and performance reports using Excel.
• Conduct market research and summarize insights for future client engagement and gifting plans.
• Manage and track HEB inventories (gifts, catalogues, printed materials, HEB tools, etc.) — including order placement with HQ, import receipt, and distribution to boutiques.
• Handle operational paperwork such as vendor creation, PO issuance, invoice submission, and CRM budget or expense tracking.
• Ensure accuracy in data reporting and support the development of consistent client databases and dashboards.
• Coordinate with cross-functional teams (Retail, CRM, Marketing, Events, Media, CS) for client tracking and reporting activities.

 
II. Event & Client Program : 

• Support the planning and execution of international and local High-End events and client treatment programs.
• Arrange VIP itineraries and treatments in coordination with external agencies.
• Provide hands-on operational support during HEB events to ensure smooth on-site execution.
• Assist in preparing event materials, guest lists, and post-event reports and feedback analyses.
• Conduct client profiling and discovery for both local and international events.
• Update clienteling program results and gather feedback from boutiques.
• Support the development of client communication content (e.g., storytelling, gifting, limited editions).
• Manage gifting programs and maintain accurate gift inventory records.

 
III. Data & Administrative Support : 

• Prepare and maintain internal trackers, reports, and dashboards for CRM, events, and budget data.
• Ensure document accuracy and version control for all HEB files.
• Support the preparation of presentation materials and post-project reports.
• Coordinate meeting schedules, minutes, and internal communications efficiently.

 
IV. Budget & Reporting Support :

• Assist in consolidating and managing monthly boutique expense reports.
• Process vendor management tasks and SAP PO creation under the supervision of the HEB Manager.
• Track and update HEB team budget usage, actual expenses, and forecasts.
• Ensure financial accuracy and compliance in all expense submissions.

REQUIREMENTS

1) Knowledge, Skills & Abilities

• Strong interpersonal and communication skills to coordinate with multiple stakeholders, including the headquarters office in Rome and various internal functions (Retail, CRM, Training, Marketing).
• High proficiency in Excel (pivot tables, VLOOKUP, formulas), PowerPoint, and CRM-related systems (Salesforce).
• Detail-oriented, well-organized, and able to manage multiple tasks with accuracy and timeliness.
• Excellent communication skills in both Korean and English.
• Positive attitude, strong logical thinking, and a service-oriented mindset.
• Team player with a collaborative approach.

 
2) Minimum Educational Level
Bachelor’s degree (4-year university) or above.
 
3) Minimum Experience

• At least 2 years of work experience in retail management or an equivalent field such as CRM, retail, events, or marketing.
• Experience with high-end clientele or VIP management is strongly preferred.