• Design and deliver training programs for collections, products, and new joiner onboarding, ensuring effective knowledge transfer and application in stores.
• Design, operate, and lead training programs covering selling skills, Selling Ritual, service excellence, and leadership to enhance retail performance and team capability.
• Lead classroom training operations and support the development, execution, and continuous improvement of training programs and learning initiatives.
• Translate, localize, and develop global training materials and content in alignment with global learning strategies and local business priorities.
• Analyze store-level business needs and performance to develop targeted training and coaching plans that address capability gaps and support business objectives.
• Conduct regular store visits to deliver Spot Coaching and Train-the-Trainer (TTT) sessions, ensuring effective application of learning on the sales floor.
• Develop training plans aligned with retail and training strategies, and lead key training programs from planning through execution.
• Partner with Retail, Merchandising, HR, and other cross-functional stakeholders to operate and lead training projects aligned with business priorities.
• Monitor training effectiveness and incorporate field feedback and business insights to continuously improve training programs and content.

- Experience in team training and/or one-on-one coaching, including product training and onboarding.
- Strong understanding of retail business and training, with the ability to plan and lead training programs.
- Proficiency in English with the ability to translate and localize global training materials.
- Proficiency in Microsoft PowerPoint, Excel, and Google Sheets for training content and data management.
- Strong communication, stakeholder management, and project leadership skills.
- Strong organizational skills with the ability to prioritize multiple tasks and take ownership.
- Passion for learning, coaching, and people development, with willingness to travel domestically for store visits and training.