BUSINESS DEVELOPMENT

• Analyze sales data/KPI, and generate weekly action plans/push-money program to achieve targets and monitor progress
• Prepare market business plan to determine strategies to develop the market(s), maximize sales and grow customer loyalty
• Enhance the Ferragamo customer experience through the proactive management of the VIP and high value client relationships
• Ensure the brand positioning in terms of image and presentation in the local market is consistent with the brand strategy and always maintains it at the highest level
• Maintain communication with business partners and the environment around our stores to be aware of any information (performance of neighboring brands, customer flow, security issues, flows in the malls, common services, floor managers in department stores, etc.)
• Keep updated on the market trends of the luxury markets with specific focus on competitors benchmarking (clientele, events, promotions, pricing, merchandising strategies, market positioning)
• Make effective and regular visits to all stores and conduct business review

BUSINESS ACCOUNTABILITY

• Responsible for providing market input for the Budget and developing strategies to achieve financial targets
• Full responsibility for his & her market P&L
• Daily follow up on the sale of his/her assigned stores, communicating with all the teams to give the necessary coaching, motivating the teams to improve their results day by day
• Analyze, review and ensure the awareness of key performance indicators throughout the team members
• Work with marketing team in adherence of corporate guidelines to maximize sales and brand exposure, and work with the team to have each POS develop and grow our visual presence within the store
• Partner closely with merchandising team to ensure that all stores have the correct product assortment and availability to achieve sales
• Review periodic reports on customers services, and work closely with the training team for coaching and development
• Support the store managers to manage, follow and challenge the team throughout seasonal fluctuations to ensure a smooth running of the service and the optimization of processes to reach KPIs
• Liaises with store planning/projects managers on store renovations, expansions and new openings and lead the new store opening process

PEOPLE MANAGEMENT AND DEVELOPMENT

• Oversee the recruitment and the selection of the sales staff together with HR dept ensuring that all recruits meet the company standard in terms of skills, experiences, qualifications and potential
• Identify talent in the market, prepares and implements development plans and succession plans, providing a pool of qualified and motivated mobile employees
• Coach store managers to ensure their continuous development. Inspire the store manager and store team by providing them with insights and leading by example
• Ensure that all store employees are receiving regular feedback through the one-to-one process
• Manage the people review process, conduct performance review for all direct reports
• Ensure that training initiatives are effectively implemented in the market

SERVICE EXCELLENCE

• Embody and inspire the store managers in elevate customer in-store experience by delivering highest luxury selling ceremony
• Foster a store environment of service excellence, defining, model and hold store managers accountable for long-life customer engagement
• Have an understanding and knowledge of the market top clients and merging clients

RETAIL OPERATIONS

• Monitor the overall stores’ appearance (visual merchandising standards, technical maintenance, cleanness, staff personal appearance, etc.)
• Review and validate monthly duty roasters ensuring match to traffic is optimized with breaks, vacations, and that all key changes are reported on a weekly basis
• Supervise and guarantee the implementation of the company policies and monitors of internal control procedures
• Review KPIs of all employees with store managers, identify variations, celebrate improvements and challenge stagnation (daily sales, average ticket, UPT, mystery shopping results, and etc.)
• Review weekly CS reports and disposals of defective items as well as administrative works for spare parts

• Positive and contagious energy, motivation and pragmatism
• A minimum of 10 years leadership experience in a client centric role within customer facing environments, and work experience in retail fashion/luxury background is preferred
• Strong business acumen and in-depth knowledge of the desires, needs and expectations of luxury clients
• Demonstrated people management skills with the ability to lead and motivate large teams within a very demanding environment
• Ability to achieve results through influence and problem solving, handling difficult and high-pressure situations
• Team player and able to build good professional cross-functional relationships with peers and team management in multicultural and fast-paced environment
• Strong analytical skills
• Fluent in English would be a plus