Team: Retail Team Reporting to: Retail & Operations director
[Job Purpose]
The Retail Operations Specialist is responsible for enhancing store operational efficiency and execution excellence while establishing a data-driven sales analysis and operational management framework.
This role also supports consistent store operations in line with global brand guidelines and ensures the accuracy and stability of retail reporting and operational systems, ultimately contributing to the delivery of exceptional client experience.
Key Responsibilities
1. Sales Analysis & Reporting

• Prepare and distribute daily, weekly, and monthly sales reports.
• Analyze store KPIs and support monthly business performance reviews.
• Analyze sales and KPI data using Power BI.
• Identify and share best practices across all stores.
• Consolidate in-store event results and prepare performance reports.
• Provide data analysis and reporting to support business decision-making.

2. Store Operations Support & Execution Excellence

• Manage and maintain the Store Board.
• Administer operational tools, including the Daily Checklist, Morning Briefing, Outreach Planning, and Store Deck.
• Prepare and distribute the Retail Calendar.
• Develop and distribute store operation manuals and guidelines.
• Monitor compliance with Standard Operating Procedures (SOPs).
• Manage operational communications and announcements for retail stores.

 
3. Power BI & Retail Systems Management

• Manage Power BI reports and ensure data accuracy.
• Develop Power BI user guides and training materials.
• Support Power BI training for store teams.
• Monitor data quality issues and drive continuous improvements.
• Support the operation of the PRISM system and respond to user inquiries.
• Collaborate with relevant departments to resolve system-related issues.

4. Global Retail Operations Support

• Support the implementation of global retail policies, including the Return Policy, International Tax Refund, and Alteration Policy.
• Manage Gift Wrapping standards and brand service guidelines.
• Coordinate operational supplies, including employee uniforms, name badges, and business cards.
• Support store F&B operations and quality management.
• Communicate global retail operational policies and updates to stores.

5. New Store Openings & Project Support

• Support new store opening and store renovation projects.
• Coordinate IT and operational setup for new store openings.
• Liaise with headquarters and cross-functional teams to coordinate project timelines and operational requirements.
• Support project discussions and collaboration with business partners.
• Prepare project status updates and post-project reports.

 
[Key Experiences]

• Minimum of 3-5 years of experience in retail management, preferably in a similar industry. 
• Proven experience in developing and executing retail strategies that lead to increased sales and customer satisfaction.
• Advanced proficiency in Microsoft Excel and PowerPoint

[Languages]
Korean native, fluent in business English
(Frequent communication with the HQ Retail Excellence Team)