1. Training Execution & Selling Skills Development

• Design and deliver training programs focused on selling skills, clienteling, and KPI-driven sales behaviors.
• Translate brand and product knowledge into actionable selling techniques for boutique staff.
• Track training impact against retail KPIs (conversion, UPT, ABV, AUP) and adjust content accordingly.

2. Field Coaching & Retail Signature Execution

• Conduct regular boutique visits to coach staff on Retail Signature standards and selling ceremony execution.
• Identify performance gaps at boutique level through retail KPIs, Mystery Shopping results, and field observations, and deliver targeted coaching interventions.
• Develop and follow up on boutique-level coaching action plans to ensure sustained improvement.
• Partner with Boutique Managers to embed consistent service and selling behaviors nationwide

3. VIC Event Presentation

• Act as lead presenter for VIC events, delivering product storytelling and brand narrative to high-value clients.
• Prepare presentation content and materials in alignment with Maison guidelines.
• Support event-based training moments that elevate staff confidence in VIC engagement.

4. Cross-Functional Collaboration

• Collaborate with Retail, CRM, Merchandising, Marketing, and other relevant teams to align training and coaching initiatives with business priorities, product launches, and client events.
• Share field insights and performance feedback with key stakeholders to support continuous improvement in retail execution and client experience.

• Min. 8+ years of work experience in luxury retail training, field coaching, or related retail management role.
• Strong presentation and facilitation skills; comfortable presenting to VIC/high-net-worth clientele.
• Demonstrated ability to translate KPI targets into training and coaching action plans.
• Fluent in English.
• Preferred to have knowledge and training experience for Leather Goods or Timepieces.