Payroll & HR Operations

• Take ownership of the end-to-end monthly payroll cycle, ensuring payroll is processed accurately and on time.
• Proactively consolidate, review and validate monthly payroll inputs and variances, including new joiners, leavers, promotions, salary changes, HRIS updates, allowances, deductions and other payroll components.
• Perform pre- and post-payroll validation, identify discrepancies or potential risks, and proactively coordinate corrective actions with the payroll vendor and relevant stakeholders.
• Act as the primary point of contact for payroll-related queries and issues, providing timely and accurate guidance to employees, store managers and senior management.
• Manage all payroll-related documentation and ensure accurate and timely submission to payroll, tax and other external vendors.
• Manage employee leave administration, including maternity leave, parental leave and other statutory or company leaves, ensuring accurate payroll and statutory benefit treatment.
• Calculate and validate overtime and other variable payments for retail employees.
• Manage and monitor employee timecard data and proactively follow up on missing or inaccurate records with managers.
• Coordinate and execute the annual year-end tax settlement, working closely with the payroll vendor and employees.
• Manage monthly and annual income tax reporting, including withholding tax and TEQ-related processes.
• Coordinate stock compensation taxation and withholding with relevant tax vendors and internal stakeholders.
• Administer employee benefits, including welfare points, group insurance, long-service awards, language support and employee discount programs.
• Maintain strong payroll controls and accurate records to support internal/external audits and compliance requirements.
• Regularly review payroll processes and identify opportunities to improve efficiency, accuracy and employee experience, including system or process enhancements.
• Partner with Finance, HR, Employee Services and external vendors to resolve payroll-related issues and ensure smooth HR operations.
• Support payroll and benefits projects, policy changes and other HR operational initiatives as required.

• Minimum of 2–3 years of hands-on payroll experience; experience in the retail industry is preferred.
• Strong knowledge of Korean labor law, payroll practices, withholding tax regulations and HR systems (e.g. SuccessFactors).
• Demonstrated ability to independently manage payroll processes and proactively resolve payroll issues.
• Strong attention to detail, numerical accuracy and analytical skills.
• Advanced Excel skills and confidence in handling large volumes of employee and payroll data.
• Strong communication and stakeholder management skills, including interaction with senior leadership and external vendors.
• A proactive, hands-on and solution-oriented mindset with a strong sense of ownership.
• Previous exposure to recruitment or Talent Acquisition would be an advantage, but is not essential.
• Good English communication skills would be a plus.