•    Identify training needs for both corporate and retail staff, measure and evaluate training results as 
     well as recommend changes to improve the training effectiveness
•    Plan, budget, adapt, coordinate and deliver in-house Brand University training programs for all levels 
     of staff such as onboarding orientation, company profile, customer service, selling techniques, 
     product, operational, HR related trainings and train-the-trainers
•    Recommend and inform Global Training team about changes for improvement of training materials 
     and training tools
•    Map out yearly training plans and develop training programs (outsourced or in-house) with Regional 
      L&D Manager SEAPAC in agreement with Global Training
•    Recommend and inform Global Training team about changes for improvement of training materials 
      and training tools
•    Prepare and launch different projects based on the guideline from Global Training
•    Contact person for all training matters e.g. Online training, Global Newsletter etc. Record and follow 
     up on the online trainings completion within deadlines.
•    Follow up regularly with the store management and retail employees to make sure that the 
     guidelines (feedback, next step and action plans) are reinforce and known ‘how to apply’ from the 
     front line.
•    Review, adapt if necessary and prepare training materials in alignment with Regional Training 
     Manager SEAPAC and Global Training team to meet local market needs
•    Maintain training system and update records. Produce timely and accurate reports to monitor training 
     effectiveness and send to stakeholders
•    Monitor and follow-up on trainings to ensure employees are equipped with skills and knowledge to 
     meet corporate standard and to ensure applied knowledge will put into practice (transfer of learning). 
     Collaborate and work in partnership with full support to Regional Training Manager SEAPAC on 
     reports, meetings and projects.
•    Able to maintain training process effectively (needs, plan, adapt, if necessary develop, coordinate, 
     deliver, monitor and evaluate)
•    Work closely with local retail team to implement training program to reinforce the excellent customer 
     service experience
•    Support any ad-hoc projects or tasks as assigned

1. Education : Over University Level
2. Experience : 
    - 4~7 years of training relevant experience  in Retail or Consumer industry (preferably in luxury and 
      lifestyle segment
    - Excellent communication, presentation and facilitation skills - ability to persuade Analytic Skill (Sales 
       and KPI Analysis )
3. Language : Good command of spoken and written English 
4. Computer : Proficient in MS office (Excel, PowerPoint)