1) Store Coaching & Clienteling Execution

• Conduct weekly store visits to review and guide clienteling execution.
• Review and coach stores on client discovery through LUCE tools e.g.) Favorites, LUCE Notes, reassignment, Push Tasks, outreach, appointments, and development tool usage.
• Build Store Manager ownership of clienteling KPIs and drive consistent clienteling execution across the network.
• Strengthen outreach quality, appointment productivity, and prospect development through structured store coaching.

2) Client Development Tools & Training

• Build and follow up client development tools, including My 25 Clients progress reviews and LUCE functional usage guidelines.
• Deliver Clienteling Foundation Training, Retail Managerial Essentials Training, and Client Discovery & Development Workshops for stores.
• Develop store guidelines for collection and product launches, including outreach timelines, scripts, targeting, appointments, and monthly task campaign follow-up.

3) KPI Analysis & Action Planning

• Set monthly clienteling KPI targets by store, review targets with Retail, and align with WW.
• Conduct weekly KPI (outreach, appointment, prospect) reviews and performance analysis to identify store opportunities and develop clienteling action plans.
• Partner with Retail to align priorities, drive action plan execution, and follow up on results.

4) Top Client Development

• Partner with Client Relations on monthly Top Client Development Reviews by store.
• Follow up development action plans, monitor retention, and review upgrade opportunities.

5) Business Planning & Strategic Support

• Lead clienteling input for monthly business reviews, providing actionable insights and ensuring alignment with WW CE priorities.
• Lead clienteling planning for product launches and activations, and drive clienteling planning for new store projects.
• Lead and develop team members through clear direction, regular coaching, and ongoing feedback, ensuring strong ownership and high-quality execution.

• Minimum 10 years of experience in luxury retail, client development, clienteling, CRM, or a related commercial function.
• Prior store experience in luxury retail is strongly preferred, with a solid understanding of store operations, client development, and the CA / Store Manager working environment.
• Proven experience in driving clienteling performance through KPI management, store coaching, action planning, and follow-up.
• Strong understanding of client development, including outreach, appointments, prospect development, retention, and top client development.
• Strong analytical and commercial skills, with the ability to translate data and performance trends into clear actions for stores.
• Hands-on experience in client experience, including in-store client journeys and client events, would be an advantage.
• Excellent communication, coaching, and stakeholder management skills, with the ability to partner effectively with Retail and cross-functional teams.
• Demonstrated people management experience, with the maturity and leadership skills to guide, develop, and support team members while maintaining clear accountability.
• Strong proficiency in Excel and PowerPoint.
• Fluent in Korean and English, with the ability to communicate effectively with both local and international stakeholders.