Retail Operations & Store Network Management  

• Manage day-to-day retail operations across the store network, ensuring operational consistency and efficiency.
• Maintain store operational information and system data, including opening hours and Book an Appointment.
• Develop and improve local operational policies, guidelines, and SOPs in alignment with HQ standards.
• Manage store operational requirements, including refreshments, supplies, maintenance, uniforms, packaging, and other store-related needs.
• Coordinate with HQ, regional teams, office functions, stores, and external vendors to address operational issues and implement improvements.
   

HQ & Store Coordination  

• Act as a key operational bridge between HQ, regional teams, local functions, and the store network.
• Localize global guidelines and initiatives, consolidate store feedback, and communicate local operational needs and improvement opportunities to HQ.
• Develop and maintain Retail Operations training, induction materials, and operational resources for stores.
   

Inventory Control & Compliance  

• Coordinate Cycle Counts and Fiscal Counts to maintain inventory accuracy and minimize shrinkage.
• Manage store operational audits and Self-Audit programs, including Store Checklists, documentation standards, and corrective action follow-up.
• Monitor sensitive transactions to ensure compliance with company policies.
• Support internal and LVMH audits and follow up on operational findings and corrective actions.
   

Digital Tools & Operational Performance  

• Support the rollout and adoption of global retail tools and systems, including POS Mobile, Store Manager Dashboard, and traffic counters.
• Monitor system adoption and operational data, identify improvement opportunities, and coordinate troubleshooting with HQ, IT, and relevant partners.
• Develop localized guidelines and deliver training to support effective implementation across stores.
   

Budget & Vendor Management  

• Manage Retail Operations budgets, forecasts, POs, invoices, and recurring operational expenses.
• Manage external vendors, including quotations, service quality, cost control, and operational improvements.
• Develop and maintain store expense and purchasing guidelines.
   

Store Opening & BOH Management  

• Support new store openings, relocations, pop-ups, and renovation projects, ensuring operational readiness.

Review and improve BOH layouts, stock organization, and operational workflows in coordination with HQ and relevant teams.
 

• Minimum 4 years of relevant experience in the luxury retail industry.
• Strong alignment with brand identity and exceptional attention to detail.
• Ability to ensure timely and accurate communication across departments.
• Ability to manage multiple projects in a fast-paced environment with strong analytical and organizational skills.
• Strong problem-solving skills with the ability to collaborate effectively across functions.
• Proactive mindset with strong teamwork, attention to detail, service orientation, and self-motivation.
• Fluent in English and Korean.