Operational Excellence

• Oversee and manage all retail systems, ensuring their optimal performance and alignment with business needs.
• Lead and execute retail system projects from conception, implementation to training, ensuring successful adoption and measurable improvements.
• Develop, refine, and enforce retail operational policies and procedures to ensure consistency, efficiency, and adherence to company standards.
• Monitor and ensure compliance with all internal and external regulations, global guidelines, and brand standards, coordinating with relevant teams.
• Manage vendor relationships, orders, and invoices within budget and in accordance with purchasing processes.
   

Client Experience Excellence

• Identify, evaluate, and implement innovative selling tools to empower our retail teams and enhance the client journey.
• Ensure the consistent application of our elevated and branded global hospitality guideline across all retail touchpoints, delivering a memorable and personalized experience for every client.
• Manage and oversee the standards for uniforms and grooming for all retail staff, reflecting our brand image and luxury positioning.
   

Store Excellence

• Drive initiatives for Front-of-House (FOH) and Back-of-House (BOH) optimization, including strategic non-merchandise placement, efficient inventory storage solutions, and optimal layout design to enhance operational workflow, maximize productivity, and elevate client engagement.
• Implement and manage robust stock management processes, including inventory control, stock adjustments, and loss prevention strategies.
• Oversee and optimize daily administrative support for retail stores.
   

Network Excellence

• Lead and manage new store opening projects from an operational perspective, ensuring all necessary systems, procedures, and resources are in place for a successful launch.
• Collaborate with cross-functional teams to ensure seamless execution of projects and initiatives across the retail network.
   

People Management

• Lead, mentor, and motivate a high-performing retail operations team, fostering a culture of excellence, collaboration, and continuous improvement.
• Manage newcomers' training and onboarding processes related to retail operations, facilitating a smooth integration and early success.
• Champion individual and team development, identifying opportunities to enhance competencies, drive skill growth, and empower team members in their respective areas of expertise.

• Bachelor's degree or above.
• Minimum of 8 years of progressive experience in retail operations, with a significant portion in the luxury industry.
• Proven track record of successfully leading and implementing operational projects and initiatives.
• Possesses strong meticulous and detailed follow-up skills.
• Open-minded and teamwork-oriented mindset with exceptional interpersonal skills to effectively collaborate with internal, transversal, and external stakeholders.
• Demonstrated ability to manage multiple priorities, adapt to changing business needs, and solve complex problems proactively.
• Excellent business-level language skills in English and Korean (written and verbal)