Facilitates the achievement of business results and supports client acquisition, up-selling & retention, creating long term value for clients and the company. 
Plays a key role in spreading the Clienteling vision, culture & approaches among all store teams in the Region. 

1. Culture
2. Strategy & Analytics
3. Planning & Organization
4. Implementation 
5. Budgeting

1. Minimum 10 years of experience in Clienteling, CRM, Customer Experience, or related functions, preferably within luxury or premium brands
2. Strong understanding of luxury clienteling and customer engagement strategies
3. Business development mindset with a proven ability to drive client retention and sales growth
4. Experience in omnichannel customer journeys, CRM platforms, and clienteling tools
5. Strong analytical, problem-solving, and decision-making skills with the ability to translate customer insights into actions
6. Results-oriented with a high level of accountability and ownership
7. Excellent stakeholder management, communication, and cross-functional collaboration skills
8. Strong leadership and coaching capabilities to foster a client-centric culture across retail teams
9. Mature, professional, and sophisticated interpersonal style with strong emotional intelligence