1. Business Strategies Support through Training actions
- Provide training in order to achieve the business target and keep high level of Client Experience
- Coach store management team to conduct effective in-store training & coaching (e.g. Product, Trainings, - Morning Briefing, Touch base skill), to nurture their store teams, providing on the spot observation of coaching of store manager
- Develop Training material based on business strategies aligning with WW training team's material
- Follow tangible indicators to measure the performance and business impact of all training activities, monitors KPIs and seek continual improvement and positive business impact.
 
2. Retail Talent Development (Mainly Experts and Store Managers)
- Design and planning all training session collaborate with Retail, Merchandising, HR, CRM, VM, AFSS (e.g. Fur Expert, Styling Expert, CRM Ambassador, VM Ambassador, AFSS Ambassador, Store Manager)
- Preparation before the training (Training needs assessment, develop training contents, set training dates consider retail calendar, Participants selection)
- Conduct the training (Mainly Store Manager, Department Manager, Experts, Ambassadors, Some of Induction)
- Follow up after the training (access the ROI of the training, evaluate effectiveness of training programs, and identify further training needs)
 
3. Korea Retail Training Management
- Retail Training Budget Planning & Cost control
- Create training module to support VIC event (e.g. Fur trunk show, In-store event)
- Execute expertized training program in collaborate with external training consultant 
- Roll out and follow up on Client Experience Evaluation Program (Mystery Shopping & NPS)
- Monitor training progress and evaluate effectiveness of training programs (e.g. Classroom, E-learning contents, cost, material, environment)
- Support People Development strategies
 
4. Global Training Strategies Support
- Organize monthly expert webinar sessions conducted by HQ training team
- Preparation of Monthly HQ Retail training seminar (Best practice sharing)
- Roll out and follow up WW Training Project
- E-learning contents final check and correction before upload to official E-learning website and translation quality monitoring
- Communication pipeline between HQ Training team, local stores and office team
- Monthly Training Report Consolidation & Maintenance

- University Graduated
- Luxury experience appreciated
- Retail experience appreciated
- Experience in Training required

SKILLS:
- Fluent English
- Ability to build strong working relationships
- High level of interpersonal skills and integrity
- Ability to architect and drive change
- Outstanding communication and presentation skills
- Proficient in MS Office (Word, Excel, PowerPoint)