1) Customer Service Operations (Omnichannel)
- Manage all inbound customer inquiries (phone & representative email) and ensure timely, professional, and brand-aligned responses.
- Serve as the primary point of contact for escalated cases, customer complaints, and sensitive issues, ensuring proper documentation and resolution tracking.
- Coordinate cross-functionally with:
  * Regional CS team (HK) for policy alignment and case escalation
  * E-commerce team for order-related inquiries, payment verification, delivery tracking, cancellations, and return/refund cases
  * MD/Logistics team for stock-related inquiries and transfer requests
- Support omnichannel order management, including:
  * Customer pickup scheduling and store coordination
  * Return & exchange inquires handling
- Monitor customer inquiry trends and provide periodic reports with insights and improvement suggestions.
- Maintain and update FAQ guidelines and internal response templates to ensure consistency and service quality.

2) Inventory & Logistics Coordination
- Support weekly restock allocation planning in collaboration with MD team:
  * Assist allocation adjustments based on Korea MD Manager’s direction
- Handle stock inquiries raised via CS and proactively coordinate stock transfers between stores where necessary.
- Support stock allocation planning for new store openings under MD Manager’s direction

- Language: native in Korean, fluent in English (mandatory);
- Good understanding of Customer services inquires