* To achieve seamless customer experiences, boost recruitment and increased customer loyalty at WW level. This will be done through the successful management & alignment of the following three functions: E-commerce, CRM & Client Services.

- In collaboration with the Zone General Manager and Omnichannel HQ team, develop and
drive an innovative, robust, forward-thinking and integrated omnichannel strategy and continuously
seek opportunities & tools to enhance & fuel the growth of the Omnichannel mindset within the
Region and the Store Network.
- Collaborate & partner with Marketing, Operations, Merchandising and Retail Functions in order to
provide Clients with 360 commercial and CRM strategies and to reach business goals.
- Own the Regional e-commerce P&L and be responsible of driving sales and profitability.
- Continuously examine & analyze the digital business from sales, merchandising, marketing and
operations perspective & use this data to further drive e-commerce sales.
- Develop business cases and partnerships in the execution of growth initiatives (new launches, services
and/or categories, localization by market).
- Be the advocate for regional needs within HQ omnichannel roadmap.
- Maximize in-store usage of the Omnichannel functionalities and tools within Clienteling app; provide
guidance and training where necessary, in collaboration with Retail Training team.
- Develop and ensure CRM key programs or campaigns through complementing and targeted in-store
digital actions to engage and nurture the relationship with both New and Existing clients.
- Analyze and manage results on Client’s KPIs, both qualitative and quantitative, drive right actions on
them as opportunities arise and continuously promote the importance of Clienteling within the store
network.
- Transform the organization of the Client Services centers and build them as revenue channels,
combining the service to clients with conversion rate.

- Minimum 10 years of retail experience. Fashion or luxury is a plus.
- Strong communication skills and teamwork, especially ability to communicate with retail teams.
- Ability to manage several tasks simultaneously and meet tight deadlines, good at prioritization.
- Availability to periodically travel to visit markets in scope.
- Significant track record in running a successful CRM activation.
- Proven people leader with the ability to inspire, lead, motivate & develop diverse teams at all levels.
- A true team player who enjoys working in an environment which will stretch & expose them to
working across multiple departments & teams.
- High energy individual who thrives working in a fast paced and evolving organization.
- Ability to influence others and move towards a common vision and/or goal.
- Commercial acumen.
- Fluent in English