글로벌 유명 음료 회사
본사는 종로구
근무지는 의왕시 공장

월 휴대폰 요금 7만원 지원
최근 공장 내 구내식당 설립 (50% 지원)


DSS(Desktop Service Support) IT team member
1년 파견계약직/연장가능
영어가능자 선호

70~80% of DSS and remains for playing the role of onsite IT person as infrastructure service operation assistance as well as project physical IT delivery. 


Daily Tasks/Responsibilities:  
• Manage conference calls to drive resolutions of incidents 
• Ensure functional and management escalation.  
• Facilitate discussions related to assessment/confirmation of incident severity, issue description  
• Assemble resolution team, pulling additional resources 
• Ensure other bridges (lines) are opened if needed and establish protocol for gathering/providing updates from/to multiple lines, establish check-in times to ensure outline resolution steps are on track, review communications prior to distribution 
• Work with support team to outline resolution activities, sequence, timing and ETAs for each activity, If a workaround or solution has been identified, monitor status of the identified resolution steps and provide periodic updates on what was done so far, what is being done now and what are the next steps to resolve the issue, confirm resolution, confirm severity after issue is declared resolved 
• Drive implementation of standard execution of the Incident Management process
• Capture and record data related to incident troubleshooting and resolution   

5~10 YEARS OF EXPERIENCE
Application support role. Escalates unresolved issues to proper personnel. 
Provides mid to senior-level end-user support, which may include
providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training. 


Required Skills: 
• Experience as Incident Manager/ Project Manager/Problem manger  
• Application production support or development experience  
• Familiar with IT infrastructure, Remedy or ServiceNow  
• Excellent verbal and writing communication skills  
• Strong influencing and relationship management skills  
• MS Office (Word, Excel, PowerPoint) 
• ITIL or PMP certified  
• Familiar with monitoring tools.