외국계 반도체 장비기업  
근무지: 화성 동탄 

(서울 및 수도권 지역 셔틀버스 제공)

IT service Desk Admin

1. 1년 계약직(연장가능)
2. 사내 IT service desk팀
3. => 사내 IT, 노트북, 미팅룸 등의 문제가 있을 경우 컨택 포인트로서 문제 해결, 미팅룸 IT 관련 업무를 전담
4. 전문대 졸업이상
5. 관련 업무 1년 이상 경력자 선호 (6개월 이상 인턴 경험자도 지원가능)
6. 인센티브 별도 

Role and responsibilities

1. Respond to IT support requests received through tickets, email, and phone
2. Troubleshoot Windows operating systems and Microsoft 365 application
3. Support laptop deployment, configuration, replacement, and basic hardware troubleshooting
4. Maintain and support meeting room audio and video technology
5. Assist users with printers, mobile devices, and workplace technology
6. Track, document, and update support requests accurately in the ticketing system
7. Follow up on open requests and help reduce support backlogs

Education and experience
▶Diploma, associate degree, technical college qualification, or equivalent practical experience
▶At least 1 year of experience in IT support, service desk, help desk, technical support, or customer support environments preferred
▶Experience supporting end users in an office environment preferred
▶Experience using ticket management or service management systems preferred
▶Familiarity with Microsoft Windows 10/11 and Microsoft 365 applications, including Outlook, Teams, Word, and Excel

Skills
▶Deliver excellent customer service and create a positive user experience
▶Communicate clearly with a wide range of users and stakeholders
▶Analyze technical issues and provide effective solutions
▶Prioritize competing requests in a fast-paced environment
▶Collaborate effectively while demonstrating ownership and attention to detail