People managing: crm manager, digital marketing manager 등 포함 6명
 
MAIN RESPONSIBILITIES:

• In collaboration with the Zone General Manager and Omnichannel HQ team in Rome, develop and drive an innovative, robust, forward-thinking and integrated omnichannel strategy and continuously seek opportunities & tools to enhance & fuel the growth of the Omnichannel mindset within the Region and the Store Network
• Collaborate & partner with Marketing, Operations, Merchandising and Retail Functions in order to provide Clients with 360 commercial and CRM strategies and to reach business goals
• Own the Regional ecommerce P&L and be responsible of driving sales and profitability
• Continuously examine & analyze the digital business from sales, merchandising, marketing and operations perspective & use this data to further drive ecommerce sales
• Develop business cases and partnerships in the execution of growth initiatives (new launches, services and/or categories, localization by market)
• Be the advocate for regional needs within HQ omnichannel roadmap
• Maximize in-store usage of the Omnichannel functionalities and tools within Clienteling app; provide guidance and training where necessary, in collaboration with Retail Training team
• Develop and ensure CRM key programs or campaigns through complementing and targeted in-store digital actions to engage and nurture the relationship with both New and Existing clients
• Analyze and manage results on Client’s KPIs, both qualitative and quantitative, drive right actions on them as opportunities arise and continuously promote the importance of Clienteling within the store network
• Transform the organization of the Client Services centers and build them as revenue channels, combining the service to clients with conversion rate

 
 
TEAM:

• Lead, develop and inspire the teams across the three functions ensuring they have a clear vision and understanding of the overall BRAND’s strategy, and the role they have in its success
• Ensure each team member understands their role in each event/experience and ensure responsibilities and activities are properly allocated
• Assess team members’ performance and support them in continuously improving and elevating their skills

PROFILE:
The position requires an individual who works well in a changing environment, fast and dynamic.

• Minimum 10 years of retail experience. Fashion or luxury is a plus
• Strong communication skills and teamwork, especially ability to communicate with retail teams
• Ability to manage several tasks simultaneously and meet tight deadlines, good at prioritization
• Availability to periodically travel to visit markets in scope
• Significant track record in running a successful CRM activation
• Proven people leader with the ability to inspire, lead, motivate & develop diverse teams at all levels
• A true team player who enjoys working in an environment which will stretch & expose them to working across multiple departments & teams
• High energy individual who thrives working in a fast paced and evolving organization
• Ability to influence others and move towards a common vision and/or goal
• Commercial acumen
• Fluent in English