<외국계 가전>Field Service Manager

에이앤티컨설팅

서울 서비스관리 / 전기,설비 / 고객지원 2026.08.26 ~ 채용시

Tasks

Field Service Team Leadership
- Lead, coach and develop Field Service Engineers and Technicians.
- Build a high-performing and accountable service organization.
- Establish clear roles, responsibilities and performance expectations.
- Maintain effective communication and engagement across experienced team members.
Service Operations Management
- Oversee day-to-day Field Service operations covering installation, repair and after-sales technical support.
- Ensure effective workforce utilization and service coverage.
- Identify operational bottlenecks and implement practical improvements.
- Maintain consistently high standards of service quality and customer experience.
Service KPI & Performance Management
- Establish, monitor and improve key service KPIs.
- Analyze service productivity, response time, service quality and operational efficiency.
- Use data and operational insights to drive continuous improvement.
- Support effective management of service-related costs and resources.
Technical Training & Capability Development
- Assess technical capability across the Field Service organization.
- Develop and implement technical training and competency-development programs.
- Support new product introduction and ensure technicians are properly prepared for new technologies and products.
- Promote knowledge sharing and standardized service practices.
External Service Partner Management
- Manage regional MSPs and external service partners.
- Monitor partner performance, service quality and compliance with Miele standards.
- Establish appropriate service KPIs and quality expectations for external partners.
- Develop corrective actions where service standards are not achieved.
Installation & Service Quality
- Maintain high installation and repair quality standards across premium home appliance products.
- Identify recurring service or installation issues and implement preventive solutions.
- Cooperate with relevant internal teams on technical, product-quality and customer-service issues.
Operational Problem Solving
- Take ownership of operational issues that may fall outside narrowly defined functional boundaries.
- Coordinate effectively with vendors, external partners and internal stakeholders.
- Independently identify practical solutions in a lean support environment.
- Support the Service Director with operational and administrative matters related to Field Service activities.
Process & Project Improvement
- Participate in local and global Service projects.
- Support implementation of new service processes, systems and operational standards.
- Identify opportunities to improve productivity, quality and customer satisfaction.
- Drive sustainable process improvements across Field Service operations.
Regional / Global Communication
- Communicate with regional and global stakeholders regarding service operations and key issues when required.
- Prepare and communicate relevant service information, reports and operational updates.
- Participate in English-language calls or meetings related to service topics as necessary.

Requirements

Minimum 15–20 years of total professional experience, including substantial experience in Field Service, Technical Service or After-Sales Service operations.
Proven People Management experience, preferably leading experienced Field Service Engineers, Technicians or similar technical professionals.
Strong hands-on experience in managing Field Service operations, including service quality, workforce performance, technical support and operational improvement.
Bachelor's degree in an Engineering or Technical discipline preferred, such as:
- Mechanical Engineering
- Electrical / Electronic Engineering
- Mechatronics
- Industrial Engineering
- Other relevant engineering disciplines
Strong understanding of service KPIs, operational performance management and service business fundamentals.
Experience managing external service providers, subcontractors, MSPs or technical service partners is preferred.
Experience using ERP, CRM or Field Service Management systems.
Strong leadership and communication skills with the ability to lead experienced and senior-level team members.
Strong ownership and problem-solving capability, with the ability to operate effectively in a lean organization where managers are expected to independently manage operational issues.
Business-level English communication skills at approximately Upper-Intermediate level or above, sufficient for:

Information

커리어 수준

팀장.부장.10년이상

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Company

에이앤티컨설팅

헤드헌팅

경기도 성남시 분당구 판교역로 240 삼환하이펙스 A 616호

http://www.anthr.com

A&T Consulting is one of well-known HR Consulting company in Korea.
Our business is focused on recruiting talented individuals for our clients and the clients group is from;
- Semiconductor
- Pharmaceuticals
- Luxury and Cosmetics Industry
- Oil & Gas, Automation

A&T consulting has had 100 businesses with Multinational companies and recommended 50-70 professionals annually since its establishment in 2000, hiring 750 employees

-Turnover Rate is less than 3% from 2000 to the present
-Headhunted and managed A Grade Level Candidates
-Worked with Top class clients across various industries
-Offered recruiting service for numbers of Set up companies, designed
resource organization plans, and operated the plan
-Equipped with abundant lists of reference for clients; managed 7-40 employments for each of 30 multinational companies