Technical Support Engineer – PowerEdge XE
 
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
 
Join us to do the best work of your career and make a profound social impact as a Senior Technical Support Engineer on our Solutions Support as a Service team supporting PowerEdge XE servers in Korea.
 
What you’ll achieve
As a Technical Support Engineer 2 for Technical Support in the XE space, you will resolve complex technical issues with our XE portfolio in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.
 
You will:
• Take ownership of technically sophisticated customer-reported issues from web, phone, chat and email and work closely with the customer until complete resolution
• Document relevant information and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue
• Resolve customer issues, working closely with the Engineering, SE and other multi-functional teams
• Provide qualified information to Engineering so they can improve product quality and reliability
• Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures
 
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
 
[안내사항]
- 법령에 의해, 보훈/장애인/국가유공자 등 취업 보호 대상자 채용 우대합니다.
- 지원서 허위사실이 있는 경우, 합격이 취소될 수 있습니다.
- 본 채용은 적합한 후보자가 있을 경우, 채용 마감일보다 빨리 마감될 수 있습니다.

Essential Requirements
• Strong knowledge and understanding of Dell PowerEdge servers,
• Working fundamental knowledge of PowerEdge XE servers
• Comfortable working in Linux environments (RHEL and Ubuntu). 
• In depth troubleshooting knowledge
• Good understanding of Dell and vendor diagnostics utilities and their application
• Customer facing experience and the ability to work in a high-pressure environment
• 5+  years of technical support experience
 
Desirable Requirements
• Bachelor’s degree
• Additional language required