1. Retail Operations

• Oversee daily operational processes, including administrative workflows, office management, store support, and vendor coordination. 
• Drive operational excellence across stores by standardizing and optimizing SOPs.  
• Support store teams in operational execution, ensuring alignment with company standards and business objectives. 
• Monitor store operations and proactively identify areas for improvement. 
• Handle urgent operational issues (e.g.,maintenance, logistics, or store-related incidents) in a timely manner.
• Ensure compliance with company policies, internal controls, and local regulations. 
• Provide administrative and operational support to drive overall business performance. 

2. CRC Operations

• Uphold the Piaget standards by developing CRC guidelines and FAQs.
• Assess potential and propose development opportunities in partnership with CRC Team

3. Lead Boutique Projects

• Prepare and manage retail projects: BTQ opening, closing, renovation, support pop-up/in events, including preparation of related documents.
• Manage contracts, documentation, expense claims, and internal approval processes.
• Cost control and operational expense management.

• 2–5 years of experience in retail operations, or retail preferably within luxury brands
• Positive, proactive, and can-do attitude, with willingness to go the extra mile when needed (e.g., supporting systems)
• Strong interpersonal skills with the ability to build rapport with frontline teams and understand their needs
• Strong organizational and multitasking skills
• Excellent communication and coordination abilities
• Detail-oriented with strong execution capability
• Ability to work under pressure and adapt to a fast-paced environment
• Proactive mindset with strong ownership
• Familiar with SOP development and process optimization