Portfolio & Project Management 

• Collaborate with business stakeholders to ensure expectations are in-line with project goals and objectives
• Hands on participation in SIT & UAT test cases development and verification with stakeholders
• Track the project's progress against the project plan and collectively adjust the project plan to ensure effective completion based on defined project success measures
• Report to sponsors and IT management the status of the project
• Drive issue resolution through issue and risk management. Escalate issues to the decision making body as appropriate

Business Solutions

• Be focal point of contact to Regional & Global counterparts to drive continuous evolution of online and offline projects. 
• Be responsible for such activities - requirement gathering, define customer journeys, coordination with agency and consultant, development assistance for local customization, end-user-testing coordination, and technical performance management.
• Collaborate with the business team to ensure business requirements are aligned and the end-results match the requirements.
• Coordinate the change management for the initiative amongst local IT (for systems) and business (for processes) in order to deliver the Omni channel experience for customer.

Technical Support

• Primarily supporting Retail Tech applications such as POS, OMS, and other retail-facing platforms
• Providing overall team leadership, governance, and stakeholder alignment for Corporate Solutions systems
• Local point of contact for IT technical support for all Asia & Global Program after go-live
• Coordinate with Regional IT & Vendors for issue troubleshooting

Vendor Management

• Monitor and ensure appropriate service levels from vendors are met
• Ensure deployment and delivery time frames are met
• Ensure vendor contract compliance

Working Experience:

• At least 10+ years hands on experience in Business systems with successful implementation references
• Experience in an international context and culture
• Working as a technical consultant for a recognized firm is a plus

Functional/Technical Expertise:

• Solid knowledge on IT Governance, IT Service management, Lifecycle management including Service Strategy, Service Design, Service Operation and continual service improvement
• Solid knowledge in IT Application flows inside retail domain
• Strong understanding of digital technologies and market trends
• Technical understanding of API & Microservice strategy of Salesforce, Oracle, SAP, AWS, MS Product Suites
• Technical understanding of Platforms strategy & Technical Architecture (Data, Enterprise Architecture, Applications etc.)
• Solid understanding of Information security

Required Competencies:

• Tech Savvy
• Strong Project management skills
• Enthusiastic and proven rapid learning capability
• Proven multi-tasking skills and desire to resolve problems with a positive ‘can-do’ attitude
• Confidence and flexibility to often work under significant pressure to deliver effective and high quality solutions and designs
• Excellent interpersonal skills and the ability to clearly articulate business needs/project issues as well as tactfully negotiate on project scope, time lines, and project team member responsibilities
• Ability to work independently and manage multiple priorities
• Strong time management and problem solving skills
• Proven success working with regional and global team
• Strong negotiation skills and the ability to get results through formal channels and informal networking
• Outstanding communicator at all levels of the organization 
• Excellent written and verbal communication skills, excellent presentation skills, very strong in one-on-one communications, small and large groups
• Possesses strong financial/business acumen and ability to directly correlate project tasks, associated estimates, actuals and overall project budget forecasting and maintenance
• Fluency in both Korean and English
• Advanced degree (Master’s, MBA) preferred