1. Training Delivery & Facilitation 
• Deliver engaging and impactful training programs for new and existing employees, including onboarding, product knowledge, client experience, and selling skills. 
• Adapt training content and delivery methods to meet the needs of diverse retail audiences. 
• Support the implementation of global training initiatives. 

2. Training Content Preparation & Translation 
• Translate, and localize global training materials while preserving its standards and learning objectives. 
• Prepare high-quality training content, presentations, participant materials, and supporting resources. 
• Ensure all training materials are accurate, well-structured, and delivered within agreed timelines. 
• Partner closely with regional and global teams to support content implementation and knowledge transfer. 

3. Training Coordination, Logistics & Administration 
• Plan, organize, and coordinate all training logistics, including venue arrangements, participant communications, training materials, and scheduling. 
• Maintain accurate training records, attendance tracking, and follow-up documentation. 
• Support training events, workshops with strong attention to detail and operational excellence. 
• Manage multiple tasks and priorities simultaneously while meeting deadlines and maintaining quality standards. 

4. Retail Excellence & Business Partnership 
• Maintain a strong understanding of the retail environment, store operations, and client experience. 
• Build trusted relationships with stores, merchandisers, HR, and cross-functional teams to identify development needs and support business priorities. 
• Collaborate effectively across departments to ensure smooth communication and successful execution of training initiatives. 
• Demonstrate flexibility, professionalism, and accountability in a fast-paced environment. 

• Minimum 5 years of experience in Retail Training, Learning & Development. Preferred experience within luxury retail. 
• English proficiency required to support global and regional training programs. 
• French language skills and in-store trainer experience are a plus. 
• Strong presentation, facilitation, and communication skills. 
• Excellent organizational and project management skills. 
• Ability to manage multiple tasks and consistently meet deadlines. 
• Demonstrated ability to collaborate effectively with diverse stakeholders and build strong working relationships. 
• Proactive, responsible, and self-motivated, with the ability to perform professionally under fast faced working environment. 
• Open-minded and eager to learn, with a continuous growth mindset. 
• Passion for people development, retail excellence, and continuous improvement.