The CS & Logistics Executive is responsible for overseeing end-to-end customer service operations and supporting  inventory/logistics coordination to ensure seamless omnichannel customer experience and optimal stock flow across retail 
network. This role acts as a key liaison between local and regional stakeholders, contributing to service excellence, stock accuracy, and operational efficiency. 


Customer Service Operations (Omnichannel) 
-  Manage all inbound customer inquiries (phone & representative email) and ensure timely, professional, and brand-aligned responses. 
-  Serve as the primary point of contact for escalated cases, customer complaints, and sensitive issues, ensuring proper documentation and resolution tracking. 
-  Coordinate cross-functionally with: 
Regional CS team (HK) for policy alignment and case escalation 
E-commerce team for order-related inquiries, payment verification, delivery tracking, cancellations, and return/refund cases MD/Logistics team for stock-related inquiries and transfer requests 
- Support omnichannel order management, including: 
Customer pickup scheduling and store coordination Return & exchange inquires handling 
-  Monitor customer inquiry trends and provide periodic reports with insights and improvement suggestions. 
-  Maintain and update FAQ guidelines and internal response templates to ensure consistency and service quality. 
 
Inventory & Logistics Coordination 
-  Support weekly restock allocation planning in collaboration with MD team: 
Assist allocation adjustments based on Korea MD Manager’s direction 
-  Handle stock inquiries raised via CS and proactively coordinate stock transfers between stores where necessary. 
-  Support stock allocation planning for new store openings under MD Manager’s direction 

Internal contacts 
•  Merchandising , E-commerce, Retail, Logistics, Finance 

External contacts 
•  Omnichannel Clients 

Qualifications / Education Requirements 
•  Language: native in Korean, fluent in English (mandatory); 
•  Good understanding of Customer services inquires