• E_Tax invoice (세금계산서) handling

• Primary point of contact for receiving, processing and verifying the accuracy of customer domestic/export purchase orders that arrive via email and customer EDI, and performs order entry activities following defined procedures and guidelines.

• Responsible for inquiry & order handling process from beginning to end, including delivery instruction and shipment control. Also co-work with business in collection of account receivable

• Monitors open order status and alerts to take appropriate actions where necessary to promote on-time delivery to the customer promise date

• Responsible for entering purchase orders to our company manufacturing sites in overseas to receive materials for the resale to customers. Coordinate import process to meet customer’s delivery date.

• Initiates the required action for first call resolution to customer service requests for order changes and other requests within the Business sales policy; escalates inquiries to the appropriate partners in a timely and effective way to resolve a variety of order-related issues.

• Establishes sound business relationships with customers by consistently delivering professional, quality service that is superior to the competition and work closely with sales team to attain customer satisfaction

• Interacts with various partner functions such as Sales team, Supply Chain, logistics, Finance, external warehouses to ensure that the customers’ requirements are understood and commitments are met.

• Adheres to all corporate policies, procedures and legislative requirements and advises management of adoption and/or deviations to policies and guidelines to reflect circumstances within the customer service area.

• Provides back-up support to other members in group in the performance of job duties as required.

• Primary point of contact for SAP Order-To-Cash module representing the supporting business in Korea.

• Good interpersonal communication skills (including verbal, phone, listening and written communication skills) both externally and internally, to effectively develop strong relationship
• Good English Skills
• Ability to operate the required computer systems is preferred. (SAP, SFDC and the Microsoft Office programs)
• Ability to work professionally and effectively with external customers and with many internal functional groups and Businesses
• Demonstrated attention to detail and exhibits a high level of accuracy
• Self-motivated and positive minded.
• Creation of value through the productivity improvement projects and initiatives
• Customer Service or order fulfillment experience is highly preferred


[근무조건]
• 고용형태 : 퍼솔코리아 소속의 파견계약직 (1년 / 연장 가능성 있으며, 정규직 전환 가능성도 있는 기업입니다.)
• 급여 : 희망연봉 기재
• 근무지 : 지하철 2호선 역삼역 도보 1분 거리
• 근무요일/시간 : 주 5일(월~금) 09:00~18:00 (재택근무도 주1일~2일 진행중.)

• 복리후생 : 성과급(1년 1회 지급), 복리후생비 1년 150만원 별도, 명절 수당, ​OT수당, 연차수당, 퇴직금 별도