Store Operations & Management

• Store Performance: Ensure all stores within the region meet sales and performance targets, optimizing business performance through regular analysis and proactive management.
• Inventory Management: Oversee stock levels, ensuring each store maintains optimal inventory according to sales needs and brand standards.
• Operational Excellence: Guarantee compliance with all operational processes and standards, including visual merchandising, store appearance, and client service.
• Reporting & Insights: Provide management with regular performance reports and actionable insights based on store visits, sales data, and market trends.
  
  

Sales & Profitability

• Sales Strategy Execution: Implement corporate sales strategies and campaigns to maximize store revenue.
• P&L Management: Analyze store profitability, manage cost controls, and identify areas for improvement in line with budgetary goals.
• Reporting: Provide regular sales, KPI, and performance reports to senior management, including actionable insights for improvement.
  
  

People Management & Development

• People Planning & Performance: Oversee staffing needs, including interviewing candidates, conducting appraisals, managing performance reviews, and ensuring the right talent is in place for operational success.
• Training & Development: Collaborate with other departments to organize training programs, provide coaching and mentoring to Store Managers, and promote internal talent development to foster leadership growth.
• Team Engagement & Support: During store visits, engage with teams to address challenges, recognize achievements, and offer ongoing support to enhance performance and drive continuous improvement.
• Clienteling & Development: Collaborate with CRM department to Store teams have client mind-set, leading & supporting Store Managers to operate Clienteling activities.
  
  

Brand Representation

• Brand Standards: Ensure all stores comply with brand guidelines, maintaining consistency in visual merchandising and store presentation.
• Market Intelligence: Stay updated on local market trends, competitor activity, and customer preferences, providing feedback to enhance business strategies.
  
  

Cross-functional Collaboration

• Communication: Work closely with HQ, regional teams, and other departments to ensure aligned execution of brand strategy.
• Project Management: Actively lead, conduct, and participate in cross-functional projects with other functional departments aimed at improving retail performance and client engagement. (Clienteling activities, Store opening, and entire store activities & projects involved store teams and clients)

• Bachelor’s degree in business administration, or related field.
• 7+ years of experience in a similar retail management role, preferably within the luxury fashion sector.
• Strong leadership skills with a proven track record of managing multiple stores and teams.
• Excellent communication and organizational skills.
• Ability to analyze data, identify trends, and implement solutions for improvement.