Support CRM performance & database management 
• Monitor store performance to support driving CRM KPIs in line with global standards (1
to-1, 1-to-many, prospect acquisition, client retainment etc.,) 
• Support regular database maintenance to ensure data quality and accuracy across all 
stores  
• Assist in preparing monthly CRM KPI reports and ad-hoc database analysis 
• Track performance of the region by analy sing data, deep diving into reporting, 
consolidating feedback and providing corresponding action plans 
• Support monthly CRM reporting on KPIs and ad-hoc reports on database 
insights/analysis 
• Regular catch-up/communication, validation process management and feedback sharing 
with APAC team 
 
Client Experience & Event Execution Support 
• Assist in executing a localised clienteling and communications calendar alongside Retail, 
ECOM, Merchandising, and VM teams (Kakao push message, local festivities, events) 
• In line with global guidelines, steer client advisors in building their client portfolios 
through qualitative types of actions ( relationship building, gifting, events etc..)  
• Coordinate in-store events and campaigns: liaise with external vendors (agencies, 
caterers, decorators) and support post-event ROI evaluations 
• Track monthly clienteling expenses and assist with financial  
 
Client Acquisition & Market Research 
• Support joint partnership events and collaborations with landlord/department store CRM 
teams 
• Monitor luxury market trends, competitor CRM activities, and potential vendor 
opportunities

• Degree holder with Entry level or 1-2 years of experience in CRM, retail operations, or 
marketing (Luxury industry experience is a plus) 
• Proficiency in MS Office (Excel, PowerPoint) 
• Fluent in English and Korean (both written and spoken
• Strong communication skills with a positive, service oriented attitude
• Outgoing and friendly, assertive, positive service attitude & teamwork and action
• Detail oriented with good numerical and analytical skills