1. Communication Support

1. Support the preparation and distribution of store communications, operational updates, announcements, and reminders 
2. Help maintain clear communication trackers, calendars, templates, and distribution lists to ensure messages are shared accurately and on time
3. Assist with collecting information from cross-functional partners and organizing updates for store teams
4. Maintain communication records, guidelines, and reference materials to support consistent store execution
5. Learn communication processes and support follow-up with stores when clarification or confirmation is needed
6. Support the maintenance of Yoobic, including user account management and technological support, to ensure smooth and reliable store communication

2. Clientele and Customer Service Support

1. Assist with day-to-day coordination of clientele-related updates, store follow-ups, and communication of key clienteling priorities
2. Support the Customer Service operation by helping track inquiries, organize updates, and maintain related process documents and reference materials
3. Help coordinate with internal teams and external partners, including CNX where applicable, to support smooth customer service operations
4. Assist with maintaining SOPs, system guides, training materials, and operational documentation related to clientele and customer service processes

1. Support the processing of recurring vendor maintenance costs

 
3. Workforce Management (WFM) Support

1. Support WFM system administration, including store settings, operating hours, forecasting inputs, and org structure
2. Assist with master data, system housekeeping, and configuration updates for store or org changes
3. Monitor weekly close activities and follow up with stores to ensure timely completion
4. Review scheduling, timecard, payroll, and compliance exceptions; escalate unresolved issues
5. Act as an initial contact for store WFM inquiries, issues, enhancements, and support tickets
6. Coordinate with IT and vendors to support timely issue resolution under WFM team guidance
7. Perform routine data checks to identify inconsistencies, missing transactions, or quality issues
8. Maintain WFM logs, trackers, reports, and documentation to support accurate reporting
9. Learn WFM systems, processes, and reporting routines to build labor planning knowledge

4. Field and Project Support

1. Respond to basic store operations inquiries and help route questions to the appropriate Retail Operations or cross-functional partner
2. Support project implementation through documentation, meeting notes, task tracking, and follow-up on assigned action items
3. Assist with organizing project materials, timelines, and status updates to help ensure smooth execution
4. Build knowledge of retail operations processes by supporting daily tasks, learning from team members, and contributing to continuous improvement initiatives

• 1-3 years in Retail/Store Operations, Communication, and Workforce Managment
• Excellent project management skills, including planning, execution and follow up skills
• Strong communication skills (listening, written, verbal, facilitation) and the ability to interact with all levels of management
• Proven ability to effectively write and edit various types of communications
• Ability to manage sensitive information with discretion and professionalism
• Able to work fast and make decisions on the fly and gather resources for any type of project
• Strong analytical, conceptual and technical skills; ability to understand systems and reporting
• Ability to navigate several different systems and varying levels of technology
• Excellent organizational and time management skills with the ability to handle multiple demands and competing priorities successfully
• Must have a strong sense of urgency with demonstrated ability to work independently and make effective well thought out recommendations
• Identify opportunities within the business that could be improved through communications –bring both creative and practical ideas to the table
• Regularly measure the effectiveness of the team’s communication channels to ensure we’re maximizing our resources
• Demonstrated ability to be resourceful, creative and time sensitive when faced with multiple demands and challenging deadlines
• Proven ability to create effective partnerships with both retail field and corporate partners
• Exceptional experience in building credibility across business partners
• Previous In-store Retail Work or Corporate Store Operations a plus
• Ability to manage end-to-end projects
• Must be able to work various hours depending on project scope and needs
• Excellent Excel skills; Strong Word, Excel, Access, Outlook, Adobe Suite, In- Design