1. Sales Management: 
- Develop each boutique’s action plan to achieve commercial target and higher performance in terms of qualitative & quantitative aspects and manage overall turnover, sales & CS activities and make a relevant commercial decision to safeguard the Maison’s retail/commercial policy. 
- You will provide monthly sales estimate, sales target for all sales activities and monitor and analyze weekly & monthly sales trend and KPI performance. 
- You will also support boutiques to identify & develop the High Jewelry/High Ticket clients and business.
 
2. Operations
- Directly supervise the daily operations of the boutiques in the area aligning with the corporate requirements of compliance & service standard in collaboration with Retail Ops. 
- Internal audit, Finance, IT team. 
- You will regularly visit to the boutiques and provide feedback to boutique managers and staffs to make improvements in a timely manner and control the boutiques T&E cost. 
- You will be responsible to cross check the individual commission and check the sales invoice & the relevant supporting documents.
 
3. Customer Relationship
- Monitor the handling of those outstanding CS claims within the respective area 
- Improve overall service quality to meet Satisfaction Barometer standard.
 
4. Team Management & Development of Boutiques
- Define recruitment criteria and conduct the interviews. 
- Identify staffs’ potential & the talents in the existing team and assess, define and oversee retail and in-boutique training program to support/minor the integration of staffs. 
- You will inspire and motivate boutique managers to build a cohesive and productive team and manage boutique managers by monitoring and evaluating performance, and by conducting corrective or disciplinary actions.

- Bachelor’s degree in business administration, retail or a related field. 
- 12+ years of experience in retail excellence, retail management, or any relevant 
- Extensive knowledge of luxury retail industry trends and best practices.
- Proven track record of driving retail excellence and achieving business results.
- Strong analytical and strategic thinking skills, with the ability to translate insights into actionable plans.
- Excellent communication and presentation skills, with the ability to influence and collaborate at all levels of the organization