•  In collaboration with the Zone General Manager and Omnichannel HQ team in Rome, develop and drive an innovative, robust, forward-thinking and integrated omnichannel strategy and continuously seek opportunities & tools to enhance & fuel the growth of the Omnichannel mindset within the Region and the Store Network.
•  Collaborate & partner with Marketing, Operations, Merchandising and Retail Functions in order to provide Clients with 360 commercial and CRM strategies and to reach business goals. 
•  Own the Regional ecommerce P&L and be responsible of driving sales and profitability. 
•  Continuously examine & analyze the digital business from sales, merchandising, marketing and operations perspective & use this data to further drive ecommerce sales. 
•  Develop business cases and partnerships in the execution of growth initiatives (new launches, services and/or categories, localization by market). 
•  Be the advocate for regional needs within HQ omnichannel roadmap. 
•  Maximize in-store usage of the Omnichannel functionalities and tools within Clienteling app; provide guidance and training where necessary, in collaboration with Retail Training team. 
•  Develop and ensure CRM key programs or campaigns through complementing and targeted in-store digital actions to engage and nurture the relationship with both New and Existing clients. 
•  Analyze and manage results on Client’s KPIs, both qualitative and quantitative, drive right actions on them as opportunities arise and continuously promote the importance of Clienteling within the store network. 
•  Transform the organization of the Client Services centers and build them as revenue channels, combining the service to clients with conversion rate

•  Minimum 10 years of retail experience. Fashion or luxury is a plus. 
•  Fluent in English