SCOPE

영업관리/고객지원
The Customer Service Representative is responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives.

ACCOUNTABILITIES

·  Provide highest level of customer support by answering emails and inbound calls.
· Accurately processes various types of customer requests, including but not limited to orders, quotes, returns, catalogs,

  samples, product information, and information regarding Mouser services.
· Generates new and repeat business through customer service initiatives and 

  offering associated products and promotional items.
· Follows up with customers to ensure on going customer satisfaction.
· Researches and expedites customer requests. Monitors and ensures delivery date 

  and product quality to meet customer requirements, verifies customer requests are processed correctly. 

  Confirms special handling orders are expedited.
· Strong attention to detail, accurate and maintains quality expectations.

SKILLS & CERTIFICATIONS
· University degree is required.
· Excellent verbal and written communication in English and Korean
· Good telephone manner
· Proficiency in MS applications
· Previous experiences in customer service field would be advantage.