We're currently looking for a Commercial Planning Manager to join our Commercial Operations team and deliver strong business planning and customer journey management capabilities. This role is responsible for sales volume planning, digital customer journey, payment operations and various business reporting to support sustainable business growth and operational excellence.

The responsibilities
The Commercial Planning Manager will be responsible for planning sales volume and managing customer journeys, digital operations and business reporting to support commercial performance.

· Develop monthly sales volume plans and manage sales forecasts, including order intake, product mix, option mix and business outlook.
· Manage the end-to-end digital customer journey and related systems to continuously improve customer experience and operational efficiency.
· Drive financial product management and tactical campaigns based on market trends and budgets, while supervising partner alignments (FSP, credit card company and PG) and weekly/monthly perfor-mance reviews with HQ.
· Act as the primary point of contact for customer journey and digital sales process issues, coordina-ting with relevant team in HQ / APAC and internal stakeholders to ensure timely resolution and conti-nuous process improvement.
· Manage business operations related to payment (MO1/MO2), and EV subsidy processes while coor-dinating with internal stakeholders and external partners.
· Monitor commercial performance and prepare regular business planning reports, forecasts and pre-sentations for HQ and management.
· Support new model launches by ensuring customer journey, digital operations and commercial pro-cess readiness.
· Identify opportunities to improve commercial processes through data analysis, system enhance-ments and cross-functional collaboration

· Master or Bachelor’s degree in Business Administration, Economics, Marketing or equivalent
· Minimum 6 years’ experience in the automotive field or related
· Strong analytical skills with the ability to translate data into business insights and recommendation
· Experience in business planning, forecasting and performance reporting
· Experience in managing cross-functional projects and driving process improvements
· Strong stakeholder management skills
· Excellent written and verbal English skills