Role Purpose/Objective
The Executive Assistant to the Country Manager is a strategic support role
that goes beyond traditional administrative tasks. This position plays a key
role in enabling effective leadership by managing priorities, coordinating
communication, organizing information, and supporting execution across the
organization.
In addition, the role includes supervisory responsibility for General Affairs (GA) and office administration, ensuring that office operations run smoothly, efficiently, and in line with company standards, while providing reliable and high-quality support to senior management.

Accountanbilites
Executive & Leadership Support

• Act as gatekeeper and primary coordination point for the Country Manager
• Manage complex schedules, priorities, and competing requests
• Consolidate leadership action items and track follow-ups with BMs and DHs
• Support onboarding and transition of management members (joiners/leavers, delegation set-up)
• Prepare agendas, briefing notes, and meeting minutes for leadership meetings.

Administrative Support

• T&E:
• HQ visit
• CM Business trip (HQ approval, HQ agenda, Hotel, Flights, Restaurant and Transportation)
• Coordinate CM travel arrangements
• Update and maintain existing contact lists
• Monitor leave and absence records in alignment with HR systems and policies

Communication

• Draft internal communications and correspondence on behalf of the Country Manager
• Act as a communication bridge between CM, leadership team, HQ, and external stakeholders
• Handle sensitive and confidential information with discretion

Documentation and Filling System (CMO)

• Assist to organize and maintain filling systems
• Initiate, compose, and prepare outgoing correspondence, memorandum, booklets, and presentation material for meetings and conferences
• Filing and organizing paper and electronic documents, such as emails, reports, and other administrative records

Information

• Conduct research and generate reports by collecting data from various tools and/or consolidating it into reports
• Understand and keep up-to-date with directives, policies, guidelines, organization structure and related

 Project  Management

• Update company level project roadmap following methodology
• Participate in project to convey CM directions, if needs
• Manage own projects often with deadline pressures

 General Affairs / Office Administration – Supervisory Role

• Supervise and oversee GA and Reception operations to ensure service quality and visitor experience meet company standards
• Monitor daily office operations and guide GA/Reception staff
• Ensure consistent service delivery aligned with corporate image and policies

Qualifications / Requirements

• Minimum 5 years of experience in administrative/executive assistant duties preferably with a background in the retail industry
• University degree
• Excellent communication and interpersonal skills with fluent English
• Excellent MS office skills
• Ability to organize, multi-task, deal with multiple stakeholders at the same time and problem solving skills
• Professional and highly self-motivated attitude