Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel.
For more than 120 years, we’ve dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design.
At RIMOWA we believe that great ambitions demand resilient companions. It’s why our tools are created with longevity in mind. Because the most meaningful journeys last more than a trip, they last a lifetime. Please join us to discover your own.

RIMOWA - The place to be, the place to grow

Roles & Responsibilities:
Together with the CRM Manager Korea, the CRM Executive will support the execution of CRM strategies to enhance client experience and brand desirability in the Korean market. This role will serve as a key operational support in maintaining customer data, preparing performance reports, and coordinating clienteling activities and in-store events in close collaboration with retail teams.

Support CRM performance & database management

• Monitor store performance to support driving CRM KPIs in line with global standards (1-to-1, 1-to-many, prospect acquisition, client retainment etc.)
• Support regular database maintenance to ensure data quality and accuracy across all stores
• Assist in preparing monthly CRM KPI reports and ad-hoc database analysis
• Track performance of the region by analysing data, deep diving into reporting, consolidating feedback and providing corresponding action plans
• Support monthly CRM reporting on KPIs and ad-hoc reports on database insights/analysis
• Regular catch-up/communication, validation process management and feedback sharing with APAC team

Client Experience & Event Execution Support

• Assist in executing a localised clienteling and communications calendar alongside Retail, ECOM, Merchandising, and VM teams (Kakao push message, local festivities, events)
• In line with global guidelines, steer client advisors in building their client portfolios through qualitative types of actions (relationship building, gifting, events etc..)
• Coordinate in-store events and campaigns: liaise with external vendors (agencies, caterers, decorators) and support post-event ROI evaluations
• Track monthly clienteling expenses and assist with financial

Client Acquisition & Market Research

• Support joint partnership events and collaborations with landlord/department store CRM teams
• Monitor luxury market trends, competitor CRM activities, and potential vendor opportunities

Key Requirements & Competencies

• Degree holder with Entry-level or 1–2 years of experience in CRM, retail operations, or marketing (Luxury industry experience is a plus)
• Proficiency in MS Office (Excel, PowerPoint)
• Fluent in English and Korean (both written and spoken).
• Strong communication skills with a positive, service-oriented attitude.
• Outgoing and friendly, assertive, positive service attitude & teamwork and action-oriented
• Detail-oriented with good numerical and analytical skills