Purchase Orders / Import Management

• Issue purchase orders based on sales trends and demand forecasts
• Coordinate with the Global Supply Chain team to ensure product availability and meet delivery requirements
• Plan and manage import schedules to ensure timely product availability
• Support customs clearance processes and ensure compliance with applicable import regulations
• Coordinate with 3PL/4PL vendors and relevant logistics partners to monitor and track inbound shipments
• Resolve import and logistics issues to ensure uninterrupted supply and timely delivery

 
Inventory Management

• Monitor the Inventory levels and maintain appropriate stock to meet business and customer requirements 
• Conduct regular stocktakes and reconcile physical inventory with ERP records, investigating and resolving discrepancies in accordance with internal work instructions
• Support and/or perform month-end inventory closing activities and related reporting
• Analyse inventory data to identify improvement opportunities, and recommend actions for optimisation, risk mitigation, or cost efficiency

 
Vendor Management / Customer Service

• Effectively manage the 3PL/4PL service providers, including work processes, customer satisfaction, logistics operations, and development within established corporate guidelines 
• Monitor vendor performance to ensure compliance with service levels and smooth daily operations
• Ensure customer service activities, including order management, delivery coordination, ERP transaction processing, and logistics claims handling, are executed accurately and on time
• Identify, investigate, and resolve operational issues in collaboration with 3PL/4PL vendors to minimize business disruption
• Drive continuous improvement of operational processes and vendor performance to enhance service quality and customer satisfaction

 
Regular Reporting 

• Prepare and submit regular operational reports, including sales, inventory, and other business reports, in a timely manner
• Support the Sales team by preparing and maintaining sales performance reports, including units delivered, returned, and invoiced
• Prepare and submit inventory management reports to the relevant Korean regulatory authorities
• Prepare and submit medical device supply reports in compliance with applicable regulatory requirements and company policies
• Maintain inventory management and sales operations records and documentation in accordance with applicable SOPs and Work Instructions

 
Operational Administration 

• Manage 3PL/4PL service providers to ensure efficient logistics operations and compliance with company policies, SOPs, and service level requirements
• Monitor vendor performance and resolve operational issues to ensure business continuity and customer satisfaction
• Support the Managing Director in developing mid and long-term logistics strategies to optimize costs and improve operational efficiency

Experience

• At least 2-3 years of experience in Supply Chain Management using the ERP system 
• Work experience in relevant functional operations 
• Customer service experience is preferred 

 
Skills/Accreditations 

• Advanced Microsoft Excel skills
• Proficient written and verbal communication skills in English
• Strong analytical, problem-solving, and organizational skills
• Team-oriented, conscientious, and hands-on with a proactive attitude
• Strong stakeholder management and cross-functional communication skills