Key Responsibilities:
 
Network Management :  
Successfully leads key boutique projects (openings, renovations, relocations) and takes charge of landlord negotiations to secure favorable lease agreements and prime business conditions.

1. Implement of network strategy and planning throughout retail network supporting Country Manager
2. Negotiation with landlords regarding business development and retail operations
3. Manage boutique projects: opening, renovation, extension, relocation, etc.
4. Management of Lease Agreement, and other official letters related to Landlords

 

Performance Management :  
Drives major retail KPIs by developing tailored commercial action plans for each boutique, backed by data-driven sales forecasting and competitor analysis.

1. Retail budget/ boutique target set-up and management
2. Monitor and revise weekly / monthly / quarterly sales forecast
3. Develop commercial action plans with each store to increase sales growth and acheive major Retail KPIs
4. Review Boutique FTE Analysis and do regular meeting/coaching with boutique managers
5. Competitors’ analysis (opening/closing, sales and activities, Landlord news and so on)
6. Manage and lead the execution of promotion activities in collaboration with related teams to drive client development activities (Department store DM, in store event and so on)

 
People Management :  
Systematically manages the recruitment, coaching, and appraisal of boutique staff, fostering a high-performing culture and minimizing the turnover of top talent.

1. Recruiting (interview, hiring) and staffing planning including transfer and promotion
2. People & Talent Management of Retail team
3. Appraisal of Retail boutique staffs
4. Manage HR issues for boutique staffs in coordination with HR

 
Boutique Operations Management : 
Maintains the highest standards of client service across all locations. Ensures prompt, on-site resolution of operational inquiries (exchanges, returns, etc.) to prevent workflow bottlenecks at the corporate level.

Qualification, Experience & Skills:

1. Bachelor degree or above
2. At least  +12 years of relevant work experience in retail industry (luxury preferred) 
3. Fluent in English 
4. Excellent communication and interpersonal skills are required 
5. Enriched experience in people management