About this opportunity
 The Senior Clinical Liaison Specialist is responsible for supporting clinical activities, providing in-house and field clinical guidance, and delivering exceptional clinical support to Invisalign Providers.
 This role works cross-functionally with sales, marketing, and clinical teams to ensure the highest level of customer satisfaction and professional education.
 
 In this role, you will…
 Deliver Results
 • Achieve monthly, quarterly, and annual clinical plans and sales targets by partnering with the sales team to visit customers who require intensive clinical support.
 • Manage assigned accounts by developing clinical strategies, identifying obstacles to success, and providing expert guidance in case assessment, record taking, ClinCheck usage, troubleshooting, and treatment planning.
 • Review the initial ClinChecks of newly trained doctors and provide coaching to enhance treatment quality and confidence.
 • Prepare clinical materials and communication to dental professionals, ensuring timely and accurate responses to clinical inquiries.
 • Provide regular reporting and feedback to the Clinical and Sales Managers, summarizing customer insights and field updates.
 • Collaborate actively with sales and marketing teams to reflect live needs from the field and improve customer engagement.
 Drive the Best Outcomes
 • Provide product and clinical training to assigned accounts, sales, and marketing teams.
 • Deliver appropriate field coaching, clinical workshops, and mentorship programs to improve Invisalign treatment adoption.
 • Build strong ethical business relationships to increase product usage and strengthen brand loyalty.
 • Stay updated on competitor activities, market trends, and clinical innovations to ensure a competitive advantage.
 • Support and coordinate clinical marketing programs such as mentorship and smile programs.
 • Lead continuous professional education and localized clinical training courses for customers and internal teams.
 Clinical team members
 • Train the customer(dentist) for the product and related information for using our products
 • Develop training materials
 • Manage various seminars and the symposium
 • Perform customer consulting and handle trouble-shootings
 
 Lock in Key Relationships
 • Engage certified doctors to expand new case potential.
 • Approach non-certified doctors to establish interest and initiate Invisalign certification.
 • Maintain long-term professional relationships to foster consistent clinical excellence and business growth.
 

In this role, you’ll need…
 • Education: Doctor of Dental Surgery (DDS), Dental Hygienist, or Dental Technician background.
 • Experience: Minimum 4–5 years of clinical experience and 1–2 years of corporate or professional training experience preferred.
 • Strong orthodontic and digital workflow knowledge.
 • Experience in training dentists or orthodontists is highly desirable.
 • English: Proficient or excellent written and verbal communication skills preferred.
 • Excellent presentation and interpersonal skills.