1. Address and resolve complex technical inquiries from international clients with precision, ensuring seamless and professional communication.
2. Maintain high standards of service by leveraging comprehensive internal documentation, developer guides, and proprietary resources.
3. Conduct thorough analyses of product functionality to logically diagnose technical issues and deliver robust, data-driven solutions.
4. Identify recurring operational challenges and proactively contribute to the refinement of support protocols, internal knowledge bases, and product enhancement initiatives.

We’re looking for talents with

1. 1+ years of experience in client-facing or technical communication roles.
2. Bilingual Proficiency (English/Korean): Exceptional ability to communicate with international clients in English, combined with proficiency in Korean for internal documentation and team collaboration.
3. Communication and Analytical Aptitude: Demonstrated ability to rapidly synthesize client requirements and provide clear, effective resolutions to technical problems.
4. Commitment to Process Improvement: Proven experience in structuring documentation or proposing solutions for recurring operational issues.

Optional qualifications include

1. Technical Expertise: Solid grasp of SDKs, deep linking, and APIs; familiarity with attribution systems is highly advantageous.
2. Foundational knowledge of performance marketing or attribution methodologies.
3. Proficiency with ad platforms (e.g., Meta, Google Ads, TikTok).
4. Practical experience in advertising, digital marketing, IT, or related industries, or equivalent project/internship experience.